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A British company founded in 2004
How Safety Confirmation works. It's simple, effective and your residents will like it.
Residents are provided with a high quality big button telephone which has an I am okay button on it. It can be used just like a normal telephone and also has buttons for your own contact centre.
Residents get a smart new phone.
Your resident chooses one or more times each day before which they will press that I am okay button, for example anytime before 9am each day. This lets us know they are safe and are cognitively functioning. The button press is logged.
Residents who do not have a landline at their home are provided with a similar device that works over the mobile phone network.
It only takes 2 seconds to press the I am okay button and your resident does not even have to lift the receiver. This makes it very easy for residents with poor hearing or eyesight and they do not have to speak to anyone if they do not want to. There is absolutely no cost to the resident when pressing the I am okay button.
It's only takes 2 seconds.
Importantly the resident can press the button any time they want before their chosen time, this gives the resident more freedom and control than ever before. They can press the button and go out for the day or go back to bed if they want to.
If the resident does not press their I am okay button they are reminded with a clear automated telephone call (which can be tailored to each resident group or each resident) they will get this a few minutes before their chosen time and only if they have not already pressed their I am okay button. This can also go to their mobile phone if they have one.
The resident will then typically press their I am okay button or they can choose to ignore the automated call and not press their I am okay button to passively request contact.
If the resident does not press their I am okay button by their chosen time an alert status is generated for that resident. An operator will try to contact them several times by telephone on any telephone numbers on record for them.
Contact is always available.
If the operator cannot positively confirm the safety of the resident, they will inform support staff in an agreed way or escalate to a mobile responder, friend or family or whatever the agreed escalation procedure is for that resident on that day.
Support staff can automatically be notified that a resident has not pressed their I am okay button without monitoring centre involvement if that is preferred. The whole system is flexible and can be tailored to meet the needs of individual residents and the desired outcomes of your organisation.