Alertacall is the only service that works on the principle that when someone cannot confirm their safety that is when they probably most need help. The service is very low cost, easy to use and effective. There is no complicated equipment to install and the Alertacall User does not have to carry anything with them at any time. In the unlikely event the service doesn't suit the needs of the Alertacall User - you can cancel the service at any time.
The service is normally up and running within a week following our receipt of the necessary applications forms and setup fee.
The Alertacall User should very quickly adjust to pressing the Special Button on the Alertacall Telephone each day. It will become part of their routine just like boiling the kettle, making a cup of tea, brushing their teeth or taking daily medication.
Within a just few weeks of using the service most Alertacall Users get in to the habit of pressing the Special Button and it becomes like 'second nature' to them. When we send out the Alertacall Telephone we also include some stickers and other visual reminders that the Alertacall User can place around their home to help remind them to press the Special Button.
The Alertacall User needs to have a standard telephone line in their home in to which they can plug the Alertacall Telephone that we will send to them in the post. A double-socket adapter is supplied so that the Alertacall User can continue using their own telephone in addition to having the Alertacall Telephone plugged in if they want to. On the Alertacall Telephone there is a Special Button with which the Alertacall User confirms their safety to us each day. Please note that when someone makes a telephone call it is normal for their telephone number to be sent across to the person they are calling. This allows the recipient to see who it is calling them if they have a Caller ID function on their phone. Although it is very unlikely you must inform us prior to joining if the Alertacall User has their telephone line setup to block their number from being sent or to do something different to the above.
Although the Alertacall Telephone has some special features such as the Special Button it is still a high quality big buttoned telephone that can be used to make and receive telephone calls in the same way as a normal telephone. The Alertacall User can choose to use the Alertacall Telephone or their existing telephone to make telephone calls. In the event the Alertacall User already has a telephone that they wish to continue using but only one telephone socket a double-socket adapter is supplied so that both telephones can be plugged in.
If the Alertacall User does not press the Special Button by the agreed time we have to initiate the Safety Confirmation Routine. This means we will telephone the Alertacall User to try and confirm their safety and then up to 3 nominated contacts in turn, stopping only when one of our calls has successfully been answered. To safeguard ourselves against the possibility of having to initiate an excessive number of Safety Confirmation Routines (for example because the Alertacall User keeps going away on holiday without notifying us) if we have to initiate more than 10 x Safety Confirmation Routines in the first month or more than 2 x Safety Confirmation Routines in subsequent months we reserve the right to charge £2.00 for each additional Safety Confirmation Routine. Whilst getting used to the service the Alertacall User is likely to forget to press the Special Button on several occasions and we have taken this in to account by making the first month's allowance very high. Payments for additional Safety Confirmation Routines will be taken using the same Direct Debit that is used to collect the monthly subscriptions. The bill payer will always be notified of this in advance.
To prevent unnecessary Safety Confirmation Routines from being initiated it is important that the Alertacall User or one of the other nominated contacts notifies us if the Alertacall User will be unable to press the Special Button because they are going on holiday or for some other reason. Notifying us about this is very easy. The Alertacall User or one of the other nominated contacts simply needs to let us know by calling our Freephone customer services number. There is also a Customer Services button on the Alertacall Telephone that connects the Alertacall User through to us free of charge.
If we have initiated a Safety Confirmation Routine but are unable to actually speak to any of the nominated contacts we will leave a message on their voicemail if we can do so. If we cannot leave any voicemail messages we will wait a short while and then initiate another Safety Confirmation Routine.
We provide the Alertacall User with a special Alertacall Telephone. There is a Special Button on the telephone that the Alertacall User needs to press each day before an agreed time. The Alertacall User can press the Special Button at any time each day so long as it is pressed before the agreed time. If they do not press the Special Button before the agreed time we will initiate the Safety Confirmation Routine. The Alertacall User can select the time by which they will have press the Special Button. The Alertacall User can choose 8am, 9am, 10am, 11am, 12noon, 1pm, 2pm, 3pm, 4pm, 5pm, 6pm, 7pm, 8pm, 9pm and 10pm.
To help ensure the integrity of our workforce new Alertacall employees go through a thorough interview procedure and their details are checked with the Criminal Records Bureau. Only authorised staff are given access to the address details of Alertacall Users and whenever a member of staff accesses customer information, the fact they have done so is recorded. Alertacall Ltd is registered under the Data Protection Act.
If the Alertacall User is genuinely disabled with a physical or mental impairment which has a long term and substantial adverse effect upon their ability to carry out every day activities or is suffering from some form of illness that the medical profession treats as chronic (such as diabetes) then VAT will be charged on the service but at zero-rate making it even more affordable. To claim zero-rate VAT you must truthfully complete one of our VAT Relief Eligibility Declaration Forms which are available on request from our Customer Service team or to download in PDF format as part of our Application Pack. If you are joining Alertacall using our Online Application Form you must complete the relevant section.
We encourage people to send the setup fee by cheque or postal order because this payment method is very easy for us to process and it reduces our administration costs. What's more a large proportion of our customers feel very comfortable sending cheques. It is for this reason that we ask everyone who applies to use Alertacall with one of our printed Application Packs to send a cheque or postal order for the setup fee.
However, we understand that those customers who apply for our service online are doing so probably to minimise the amount of paperwork. Therefore, unless they otherwise request, we collect the setup fees of customers who apply online by Direct Debit on the condition they allow us to immediately debit their bank account for the setup fee so that we can expedite the setup of the service. We have no plans at this time to accept debit or credit cards, we do not feel it is necessary to do so.
The monthly subscription fee is collected by Direct Debit within the first 2 weeks of each calendar month, normally before the 5th of the month.
Please note the first subscription payment we collect may be for more than 1 month's service. This is because we only collect subscription fees at the start of each calendar month. Consequently it is likely we will miss our opportunity to collect any payment during the actual calendar month in which the service goes live. In this case we will calculate what is owed to us for that first calendar month on a pro-rata basis and collect this with the following calendar month's subscription fee. For example if the Alertacall service went live on the 20th September we would collect the first subscription payment at the start of October, in addition to Octobers fees this payment would also include a pro-rata calculated charge for the 10 days usage in September.
The service is defined as being live and chargeable on the day our systems show that the Alertacall User has pressed the Special Button for the first time or on the 1st day of the calendar month following our dispatch of the Alertacall Telephone, whichever of the two days is the sooner. For example if we dispatched the Alertacall Telephone on the 15th September and our systems showed that the Alertacall User pressed the Special Button for the first time on the 20th September subscription charges would accrue from the 20th September. In any event if the Alertacall User did not press the Special Button, subscription charges would accrue from the 1st October.
Direct Debit is the only monthly payment option available to you. Although Direct Debit is a very safe and convenient method of payment you may prefer to pay for the service by cheque or postal order. Please contact us if you wish to do this.
You can cancel the service at anytime although you will not be refunded the setup fee or for the month in which you cancel the service.
You can read the latest copy of our Terms and Conditions by clicking here. Additionally you will see a link to the Terms and Conditions at the bottom of each page on this site.
Alertacall Ltd is a private company based in Yorkshire, England. The Alertacall service was conceived of and created by the company's founder who was concerned for the well being of some family members who live on their own. Our management team has extensive experience in the creation, management and marketing of services in the Internet Service Provision, Information Technology and Telecommunications industries. Further information is available on the about us page.
Alertacall Ltd currently provides the Alertacall service throughout the United Kingdom and is working with a number of partners to roll the service out to the rest of the world. If you are interested in reselling the Alertacall service to your customer base or believe you are sufficiently skilled to operate an Alertacall franchise for your own geographical region then please contact us to discuss potential business opportunities.
Alertacall is a growing company and as such we often have full time and part-time positions which require excellent communication skills, basic computer skills, patience and integrity. We also frequently have home based positions for people with broadband Internet access and their own Personal Computers. Our team has a family atmosphere and our team members care about the service we provide and the people we provide it to. If you think you might be interested in working with us please contact us.