Alertacall - Digital Switchover

Alertacall provides a tried and trusted alternative for housing providers that is Digital Switchover ready and doesn’t require hard wiring or cabling. Key benefits: • easy to install • compliant • lower cost than hard wiring • increases digital engagement • confirms health and safety • video calling and door entry from your armchair Digital or human daily contact for enhanced housing management The OKEachDay service, an Alertacall service, is a powerful, affordable system for managing sheltered and supported housing, and general needs properties in which there are older people, or people with additional needs. The service is used by around 50 housing providers in the UK, and is highly rated by both housing professionals and residents. OKEachDay increases contact with residents 365 days a year for more effective housing management. The service enables housing teams to significantly improve resident communication, enhance service delivery, and create cost and time saving efficiencies. To access the service, residents are given a specially designed device installed in their property – all have our unique ‘OKEachDay’ button. Inventors of the ‘OK’ buttonmodel How does it work? A system that works for you and your residents Digitally enhanced daily contact improves resident satisfaction and helps you gather the information you need to provide a great housing service. One or more times each day, residents press the OKEachDay button on the device provided to them to confirm everything is ok at their property and to pick up news and information. If they do not engage digitally, they are called by a friendly and knowledgeable advisor. The devices give residents more flexibility in how they engage with their housing service and controls the level of contact they have with our team. The system confirms health and safety, improves repairs reporting and also means residents always have someone to speak to - which helps to reduce loneliness for residents at risk of social isolation. Data around service interactions is recorded and provides a range of housing management reports in real-time via secure online reporting, such as occupancy tracking. The system helps to focus staff time and significantly reduces the administrative work for housing teams to provide more one-to-one support. Alertacall equipment has been approved for the Digital Switchover and where necessary has been tested at BT Labs. 16 4 Alertacall - an example solution