Free built-in repairs app Benefits of repairs reporting app • Reduces demand on your contact centre • Avoids call waiting times for the resident • Ensures resident provides sufficient information for the repairs team • Very easy-to-use and access - improves repairs performance • Call back option for visually impaired • Repairs details emailed directly • Option to develop API links for direct input onto your own system An easy-to-use repairs reporting app is a key feature of the touchscreen interface. It helps to improve repairs performance and accelerate digital engagement. The repairs app takes residents through a simple step-by-step process to diagnose any maintenance issues, with reports sent 24/7 to your team. As residents interact with the touchscreen and our team regularly, having the app on the touchscreen is a visual cue to take action when an issue occurs. Housing teams can also send regular reminder messages through the touchscreen to prompt residents to undertake maintenance checks. The app is provided with a callback option for the visually impaired and residents will still have the option to speak directly with a highly trained member of the Alertacall team if they prefer.
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