Alertacall comprises passionate and experienced thought-leaders, operations experts, technologists and customer support professionals who listen carefully to the needs of our clients and customers.
Based across our locations in Windermere and Warrington our team is passionate about the service it provides to ensure the best possible client and customer care. We pride ourselves on selecting brilliant people who believe deeply in our values and invest in them with excellent training, coaching and leadership development.
To achieve this we work closely with a range of expert coaches, leadership development organisations and higher education institutes. Our people continually develop personally and professionally, and are trained in key areas for our clients, such as reflective listening, mental health and dementia awareness.
Professional advancement is important to us, with many team members progressing through the organisation into management or leadership roles. To ensure all our services remain truly person-centred all team members, including our CEO, routinely speak to end-customers of our services, for example, the older people we have contact with.
Alertacall people are Passionate, Progressive, Caring, Reliable and Knowledgeable. There is an employee well-being forum which is driven by our team members and which feeds into leadership decision making and our people development strategy. Our people also organise diverse social activities to create a fun and inclusive workplace.
James Batchelor
CEO and Founder
James is our CEO, an experienced company founder and inventor who created the OKEachDay Platform knowing that by increasing contact with people we can better understand their changing needs. James enjoys passionate (intense!) debates and loves talking about ideas, technology and leadership. Make contact if you'd like to join him in a trendy coffee shop or on a lakeland walk to do exactly that.
Adrian Cross
Chief Operations Officer
Adrian leads our operational teams to ensure we are delivering the best possible service to our clients and are continually developing our people. With over 17 years in senior leadership roles, he has lead the creation, development and growth of industry leading contact centres for business in the UK and overseas. In his spare time, Adrian loves a run in the fells, so if you fancy a run let him know!
Martin Cutbill
Chief Business Development Officer
Martin is a board director of Alertacall and our Chief Business Development Officer, with responsibility for business development, marketing, and the expansion of the organisation's services into new markets. Martin can provide you with some good routes, or lead a ride, if you fancy cycling in the Lake District, Peak District or the Cheshire plains.
Paul Dickinson
Chief Technology Officer
Paul leads our technology development team, bringing heaps of experience from other organisations he has helped to grow. He will lead the development of new innovations to our existing offerings. Paul divides his time between Cheshire and the Lakes. He enjoys the great outdoors and (apparently) is a pretty good cook! We will be the judge of that and let you know.
Katy Dunn
Client Relationship Manager
Katy plays a pivotal role looking after all of our existing clients to ensure they're getting the most from our services, providing vital training and support all over the country. She's a (reasonably) keen runner, having recently completed the Manchester half-marathon for charity and a jigsaw puzzle enthusiast. Katy also enjoys camping trips to the Lake District so if you’re looking for campsite recommendations (or just a guide to the cosiest Lake District pubs), she is more than happy to help.
Neil Jurd OBE
Director and Leadership Coach
Neil is a director of Alertacall and helps us with leadership strategy. Neil is an expert in leadership and team development, and was formerly an army officer, seeing service in Sierra Leone, Iraq, Yemen and the former Yugoslavia. Neil enjoys long and often fairly unpleasant winter ski tours across Norway. If you want someone to help you plan a gruelling adventure or endurance event, Neil's your man.
Ben Lambert
Head of Client Development
Ben has more than 10 years experience developing and fostering positive client relationships, and is now responsible for client growth and ensuring excellent client satisfaction across all our services. He’s lived and worked across 3 continents so is well accustomed to travelling the country meeting with clients. If you’re looking for your next challenge give him a shout – though be careful, he might suggest running a marathon or climbing a volcano!
Nigel Flower
Client Development Manager
Nigel brings a wealth of experience in developing long-term partnership relationships and plays a pivotal role in supporting housing providers from the point where options are first explored with Alertacall, right through to service deployment and implementation. For the past 10 years, Nigel has lived in the US. In his spare time, Nigel enjoys lots of walks with the dogs, playing pool (mainly US 9 Ball), and travelling the canals of the UK.
Jo Webb
Specialist Project Manager
With a degree in Commercial Art, Jo is an experienced designer and project manager and has been an integral part of Alertacall since its inception. Her involvement has encompassed many aspects of the business including operations, finance, recruitment, design. Jo is a keen walker and cafe enthusiast, and will be able to tell you the best place to get cake in the Lakes.
Iain Wild
Project and Change Manager
Iain is charged with bringing to life our Digital Switchover propositions, helping social landlords smoothly transition away from traditional hardwired alarm systems in supported housing. He brings with him a wealth of expertise in project and change management but also vast industry experience, more recently with Anchor Hanover. In his spare time, Iain enjoys taking part in triathlons - and is happy to discuss training tactics (or where to find a good local pub after competing).
News from Alertacall plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.
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Here you will find details of how Alertacall can help you reimagine services in properties with older people, or other higher needs occupants, to accelerate digital engagement, increase contact and improve tenant satisfaction .
This includes moving away from costly hard wired 'warden call' systems to a compliant, lower cost, and versatile solution that is Digital Switchover ready. We provide touchscreens for all properties, contact from our team, plus a range of additional services.
