Our team

Alertacall comprises passionate and experienced thought-leaders, operations experts, technologists and customer support professionals who listen carefully to the needs of our clients and customers.

our team

introducing our people

Based across our locations in Windermere and Warrington our team is passionate about the service it provides to ensure the best possible client and customer care. We pride ourselves on selecting brilliant people who believe deeply in our values and invest in them with excellent training, coaching and leadership development.

To achieve this we work closely with a range of expert coaches, leadership development organisations and higher education institutes. Our people continually develop personally and professionally, and are trained in key areas for our clients, such as reflective listening, mental health and dementia awareness.

Professional advancement is important to us, with many team members progressing through the organisation into management or leadership roles. To ensure all our services remain truly person-centred all team members, including our CEO, routinely speak to end-customers of our services, for example, the older people we have contact with.

Alertacall people are Passionate, Progressive, Caring, Reliable and Knowledgeable. There is an employee well-being forum which is driven by our team members and which feeds into leadership decision making and our people development strategy. Our people also organise diverse social activities to create a fun and inclusive workplace.

Some of our people

James Batchelor

CEO and Founder

James is our CEO, an experienced company founder and inventor who created the OKEachDay Platform knowing that by increasing contact with people we can better understand their changing needs. James enjoys passionate (intense!) debates and loves talking about ideas, technology and leadership. Make contact if you'd like to join him in a trendy coffee shop or on a lakeland walk to do exactly that.

Adrian Cross

Chief Operations Officer

Adrian leads our operational teams to ensure we are delivering the best possible service to our clients and are continually developing our people. With over 17 years in senior leadership roles, he has lead the creation, development and growth of industry leading contact centres for business in the UK and overseas. In his spare time, Adrian loves a run in the fells, so if you fancy a run let him know!

Martin Cutbill

Chief Business Development Officer

Martin is a board director of Alertacall and our Chief Business Development Officer, with responsibility for business development, marketing, and the expansion of the organisation's services into new markets. Martin can provide you with some good routes, or lead a ride, if you fancy cycling in the Lake District, Peak District or the Cheshire plains.

Katy Dunn

Client Relationship Manager

Katy plays a pivotal role looking after all of our existing clients to ensure they're getting the most from our services, providing vital training and support all over the country. She's a (reasonably) keen runner, having recently completed the Manchester half-marathon for charity and a jigsaw puzzle enthusiast. Katy also enjoys camping trips to the Lake District so if you’re looking for campsite recommendations (or just a guide to the cosiest Lake District pubs), she is more than happy to help.

Rameena Farooq

Client Development Manager

With 13 years experience in the Business Development field, Rameena brings a wealth of knowledge and passion joining our team as Client Development Manager. Responsible for prospecting, identifying, and developing new opportunities, whilst fostering great relationships with future clients. Rameena is a regular at Hot Yoga and has a passion for all things food - so if you're looking for someone to host a stellar dinner party - Rameena's your gal.

Neil Jurd OBE

Director and Leadership Coach

Neil is a director of Alertacall and helps us with leadership strategy. Neil is an expert in leadership and team development, and was formerly an army officer, seeing service in Sierra Leone, Iraq, Yemen and the former Yugoslavia. Neil enjoys long and often fairly unpleasant winter ski tours across Norway. If you want someone to help you plan a gruelling adventure or endurance event, Neil's your man.

Ben Lambert

Head of Client Relations

Ben has more than 10 years experience developing and fostering positive client relationships, and is now responsible for client growth and ensuring excellent client satisfaction across all our services. He’s lived and worked across 3 continents so is well accustomed to travelling the country meeting with clients. If you’re looking for your next challenge give him a shout – though be careful, he might suggest running a marathon or climbing a volcano!

Luca Malatacca

Client Development Manager

Luca plays a pivotal role in helping housing providers improve digital engagement whilst reducing social isolation and increasing contact amongst higher needs residents. He's responsible for client development across the North of England and Scotland, and supports organisations from the first meeting through to service deployment. An experienced climber and paddle sport enthusiast, if you're looking for an adventure, just ask Luca.

Claire Palmer

Head of Marketing

Claire is responsible for developing and implementing marketing activity for Alertacall. With over 10 years' marketing experience across a range of industries, she has worked closely with numerous public sector organisations, in particular the NHS, to help create customer focused marketing initiatives. Claire sings (a lot), if you are looking to arrange an open mic night in the Lakes, she'd love to help out.

Luke Richards

Sales Support Co-ordinator

Luke brings 5 years of experience to his role as Sales Support Co-ordinator within the Business Development Team. He is responsible for nurturing new prospective clients and identifying where our technology and services can help enhance service delivery. Luke is all things football and loves watching Grassroots Rugby, so if you want to catch up on the latest game, he’s your guy!

Jo Webb

Specialist Project Manager

With a degree in Commercial Art, Jo is an experienced designer and project manager and has been an integral part of Alertacall since its inception. Her involvement has encompassed many aspects of the business including operations, finance, recruitment, design. Jo is a keen walker and cafe enthusiast, and will be able to tell you the best place to get cake in the Lakes.

Iain Wild

Project and Change Manager

Iain is charged with bringing to life our Digital Switchover propositions, helping social landlords smoothly transition away from traditional hardwired alarm systems in supported housing. He brings with him a wealth of expertise in project and change management but also vast industry experience, more recently with Anchor Hanover. In his spare time, Iain enjoys taking part in triathlons - and is happy to discuss training tactics (or where to find a good local pub after competing).

Work in housing? Access our brochure

Here you will find details of how Alertacall can help you reimagine services in supported housing and move away from costly hardwired systems.

The best Digital Switchover solution really is here - everything you need to know about the Housing Proactive system, including the touchscreen for residents and contact from our team, plus our range of additional services.