Presentation - TAI, CIH Welsh Housing Festival

United Welsh case study presentation (CIH Wales – May 2019)
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How to improve contact with residents, increase team efficiencies and enhance your overall service proposition.

Looking at how United Welsh took a new approach to their older person’s service. By putting daily contact at the heart of service delivery, front line team members have been able to focus their time where it’s needed most, whilst offering enhanced communication and increased contact to customers – delivering a host of benefits including the reduction in social isolation. Furthermore the data collected gives a better understanding to the changing needs of customers, which in turn enables the team to offer a more personalised service.

Benjamin Lambert, Head of Client Relations, Alertacall
Nyree Littlewood, Scheme Manager, United Welsh
Maxine Day, Scheme Manager, United Welsh

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