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News from Alertacall plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.
The service opens up a channel of communication for those higher needs people, helping them feel truly connected and allowing social care and health providers to devote more time to those people in greatest need.
By bringing together ingenious technology and passionate people, WellBeing Proactive provides a solid foundation for preventative social care and health provision in such a way as to improve customer wellbeing whilst saving providers time and money.
WellBeing Proactive has been developed, tried and tested over a decade and gives outstanding value for money.
WellBeing Proactive is based upon the principle, pioneered by Alertacall, that by increasing contact with people, in a structured way that empowers them, you can better understand their changing needs, make better decisions and improve their lives.
This is in stark contrast to offerings that are reactive and encourage contact only in emergencies, like “alarms” – or that are sensor based, and engineer out real human contact, because it is perceived as a cost, when in fact, if done well – contact is intensely valuable and sustainable.
WellBeing Proactive allows local authorities and other social care organisations to deliver services more efficiently, proactively manage the needs of service users, and better work in partnerships with health and housing providers.
To access the service customers are given a special device. There are several versions available and all have our unique OKEachDay button. These are used by customers to control levels of daily contact and engage with various features of the service.
Perhaps the cleverest aspect of this approach, is that quite frequently, as cognitive deterioration increases, or if customers become distressed, or unwell physically or mentally, they will often either inadvertently fail to press the OKEachDay button or consciously choose not to do so to speak to someone more often. In doing so this automatically results in more human contact at the precise time it is needed most.
This proactive approach regularly saves lives and guarantees that people get the help and support they need, even if they are unable to get it for themselves. This is unlike traditional “alarms services” which can be out of reach and offer little by the way of other benefits.
All activity around engagement is logged and recorded, and is used to generate valuable management reporting information and actions that social care providers can use to make better use of their resources, do more, and act more preventatively.
Alertacall, providers of the WellBeing Proactive service, has partnerships with a range of other service providers and support charities like The Silver Line founded by Dame Esther Rantzen. This enables us to transfer and refer customers to those services where necessary and in such a way that those agencies also receive direct financial support from us as part of our model. Working with us, can support them.
WellBeing Proactive can provide simultaneous value to projects that span housing, health and social care. This makes it well suited to helping deliver integrated care or partnership working, and especially in projects that seek to increase preventative health measures and reduce social isolation.