sign up for updates
News from Alertacall plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.
Our Housing Proactive service increases contact with higher needs residents and improves reporting on housing related issues, helping housing providers focus their staff time and resource.
Alertacall provides a powerful service called Housing Proactive for managing properties in which there are people with higher needs. This is tried and trusted by 40+ housing providers across the UK.
Through a combination of ingenious technology and a specially trained team it increases housing related contact for residents living in sheltered, supported and general needs housing, by offering it on a proactive basis, 365 days a year.
Easy to use reporting enables housing providers to better understand those residents with changing housing needs and focus their staff time and resource where it’s needed. This is particularly useful in the housing of older people, learning disabled, people with physical or mental health challenges, and those fleeing domestic violence.
Individual residents are provided with specialised equipment installed at their properties to improve daily housing related contact. The equipment is also used to access the repairs service of their respective Housing Provider and other services.
Housing Proactive additionally makes it easy to communicate details of when work is to take place on-site or when there are meetings about housing related issues. The system also allows the rapid distribution of information in emergencies, for example power-cuts.
The implementation of Housing Proactive resolves many of the housing management challenges that have arisen around the gradual reduction in on-site staff.
Housing Proactive is available for a low weekly fee per property without any setup or capital costs. It is used in thousands of properties all over the UK and by some of the country’s most progressive housing providers.
In 100% of cases where a service charge has been levied in order to recover the cost of the Housing Proactive service, the responsible local authority has deemed the service charge to be eligible to be met by housing benefit.
“The installation of the system was very easy – the team at Alertacall took a hands-on approach and gave us a very comprehensive service.
Kevin Brown, Head of Housing, Coastline