improve efficiency

Focus staff time and resource where it's needed most

enhance service

Our 365 day a year service will make residents feel happy

reduce risk

Proactive approach protects against issues escalating

be preventative

Better detect changing housing needs and take action sooner

Housing Proactive


Alertacall provides a powerful service called Housing Proactive for managing properties in which there are people with higher needs.  This is tried and trusted by 40+ housing providers across the UK.

Through a combination of ingenious technology and a specially trained team it increases housing related contact for residents living in sheltered, supported and general needs housing, by offering it on a proactive basis, 365 days a year.

Easy to use reporting enables housing providers to better understand those residents with changing housing needs and focus their staff time and resource where it’s needed. This is particularly useful in the housing of older people, learning disabled, people with physical or mental health challenges, and those fleeing domestic violence.

How it works

Individual residents are provided with specialised equipment installed at their properties to improve daily housing related contact.  The equipment is also used to access the repairs service of their respective Housing Provider and other services.

Housing Proactive additionally makes it easy to communicate details of when work is to take place on-site or when there are meetings about housing related issues. The system also allows the rapid distribution of information in emergencies, for example power-cuts.

The implementation of Housing Proactive resolves many of the housing management challenges that have arisen around the gradual reduction in on-site staff.

Completely fundable and trusted

Housing Proactive is available for a low weekly fee per property without any setup or capital costs. It is used in thousands of properties all over the UK and by some of the country’s most progressive housing providers.

In 100% of cases where a service charge has been levied in order to recover the cost of the Housing Proactive service, the responsible local authority has deemed the service charge to be eligible to be met by housing benefit.

great service...

“The installation of the system was very easy – the team at Alertacall took a hands-on approach and gave us a very comprehensive service.
Kevin Brown, Head of Housing, Coastline


Key benefits for housing


The Repairs Hotline Button makes it easy for residents to make contact, and issues are identified earlier.

property checks

You can improve resident happiness and gather the information you need to provide a great housing service through daily contact.


Your residents will feel more engaged because our News Messaging makes it simple for you to broadcast a telephone message to residents


Makes it easy to schedule maintenance and demonstrate a real commitment to fire safety and emergency planning

property satisfaction surveys

Your residents can receive surveys by telephone to help inform you about how their housing needs and opinions are changing.

fundable and trusted

Housing Proactive is available for a low weekly fee per property without any setup or capital costs and is Housing Benefit eligible.

housing management reports

Gives you everything you need to know about how your residents are using the service, whose needs might be changing and other statistics to inform your decisions.

building emergency messaging

Allows you to broadcast messages at short notice to groups of customers by recorded phone call, SMS and email. You can now get your messages out – fast.

property reminder service

Prompt residents with a phone call, SMS message or email on days you have selected and on schedules you can specify.

Get in Touch

To arrange a meeting to see how your housing provider could benefit, enter your details here.

  • We will use the information provided above to contact you in relation to getting you started with the service or answer any questions you may have. For more details on how your data is used and stored, please see our privacy policy. You can opt out of communication from us at anytime by emailing

Don’t just take our word for it…

Jacqui Byrne - Helena Partnership
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Alec Rice - Coastline Housing
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Gerald Lee - St. Monica Trust
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Peter Owens - Liverpool Mutual Homes
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