increase efficiency

Focus staff time and resource where it's needed most and save time on routine tasks

improve communication

Service designed to enhance contact with higher needs residents about housing related issues

advanced analytics

Access online housing management reports in real time to track occupancy status and more

be preventative

Detect changing housing needs and potential issues with tenancy earlier than before

housing management for higher needs customers

Housing Proactive is a powerful service for managing properties in which there are people with higher needs. It is tried and trusted by 40+ housing providers across the UK and is highly rated by both housing providers and residents.

Through a combination of ingenious technology and a specially trained team Housing Proactive improves outcomes and efficiency of service delivery in sheltered and supported housing. It can also assist in the management of general needs properties in which there are higher needs people. It achieves this by improving contact around housing related issues on a proactive basis, 365 days a year.

The service is particularly useful in managing the housing of older people, those with learning difficulties, people with physical or mental health challenges, and individuals fleeing domestic violence – or anywhere where housing management tasks are above those ordinarily required due to the nature of the tenant group.

The implementation of Housing Proactive resolves many of the housing management challenges that have arisen around the gradual reduction in on-site staff. It makes it easy to communicate details of when work is to take place on-site or when there are meetings about housing related issues and helps housing providers track the occupancy of their property for improved fire and safety planning. The system also allows the rapid distribution of information in emergencies, for example, power-cuts.

how it works

Properties in which there are higher needs people need to be more intensively managed and many higher needs residents are unable to engage effectively with services designed for those with typical needs. Housing Proactive addresses these challenges by increasing contact with your higher needs residents about housing related issues in a way that is designed especially for them.

Residents routinely engage with our easy to use equipment to collect news, updates and other important information in relation to their property or tenancy.

Engagement also proactively confirms occupancy and that there are no outstanding repairs or issues that need reporting. If residents choose not to engage with their device, our team can call them to exchange information in a format more suitable to the resident.

All team members receive specialised training on communicating with higher needs groups and in relaying issues including repairs and similar matters, to their housing providers.

Data around service interactions is recorded and made available in real-time via secure online reporting to housing staff. Housing teams can then make better decisions about where to focus their time and resource.

fundable and trusted

Housing Proactive is a low weekly fee per property without any setup, maintenance or capital costs. It is used in thousands of properties and by some of the country’s most progressive housing providers. Where a service charge has been levied in sheltered housing in order to recover the cost of the service, the responsible local authority has deemed the service charge eligible to be met by housing benefit.

housingproactive

key features and benefits

repairs
hotline

The Repairs Hotline Button makes it easy for residents to make contact, and issues are identified earlier.

proactive
property checks

You can improve resident happiness and gather the information you need to provide a great housing service through daily housing related contact.

messaging
service

Your residents will feel more engaged because our news messaging service makes it simple for you to broadcast a message to residents

occupancy
tracking

Makes it easy to schedule maintenance and demonstrate a real commitment to fire safety and emergency planning

property satisfaction surveys

Your residents can receive surveys by telephone to help inform you about how their housing needs and opinions are changing.

fundable and trusted

Housing Proactive is available for a low weekly fee per property without any setup or capital costs and is Housing Benefit eligible.

housing management reports

Gives you everything you need to know about how your residents are using the service, whose needs might be changing and other statistics to inform your decisions.

building emergency messaging

Allows you to broadcast messages at short notice to groups of customers by recorded phone call, SMS and email. You can now get your messages out – fast.

property reminder service

Prompt residents with a phone call, SMS message or email on days you have selected and on schedules you can specify.

get in touch

to arrange a meeting to see how your housing provider could benefit, enter your details here.

  • We will use the information provided above to contact you in relation to getting you started with the service or answer any questions you may have. For more details on how your data is used and stored, please see our privacy policy. You can opt out of communication from us at anytime by emailing contact@alertacall.com.

don’t just take our word for it…

Jacqui Byrne - Helena Partnership
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Alec Rice - Coastline Housing
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Peter Owens - Liverpool Mutual Homes
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