join our team

Alertacall team members care deeply about what they do and are given leadership training, coaching, activity days and other fun opportunities as well as great pay. Many of our roles are based at our head office in beautiful Windermere, but from time to time we also have opportunities in other locations, particularly London, Warrington and the South West.

current opportunities

chief information officer

A wonderful opportunity to become the CIO for an innovative technology focused company based in the beautiful English Lake District

Package dependent on experience.

Would you thrive working for a company that creates products which make our world a better and more caring place? Do you excel at building growing technology teams? Do you want to live and work in the UK’s best outdoor playground?

A rare opportunity is available at a forward-thinking company based in the beautiful Lake District town of Windermere. The CIO role offers the right candidate the opportunity to create and influence company strategy whilst leading a vibrant and disciplined technology function.

  • Influence the executive team and board members
  • Lead the technology team in best practice across many disciplines, including working with partners and suppliers
  • Mentor and coach talented developers and technicians
  • Create great software products and deliver them on time
  • Build resiliency in critical infrastructure

You should have several years experience in leading teams of developers and engineers to create and maintain bespoke software platforms and resilient infrastructure. Being creative is essential, however you must also have the leadership and discipline to install great working practice whilst maintaining an energetic and cohesive team that thinks “customer first”.

As CIO you will have autonomy to build and grow your own function and be an important member of the Executive Team of a fast growing and profitable company that routinely achieves growth of 40%+ per annum and that has been trading over a decade.

The environment is tight-knit and non-political and as such your communication style will need to be open and approachable. You will need to be a truth seeker that is fully committed to what your customers, both internal and external are striving to achieve and develop trust and confidence from your team. Your background should cover the following:

  • Leading technology teams
  • Agile working methods
  • Best practice technology delivery
  • Resilient system architectures
  • Dev-ops delivery models
  • Managing key supplier relationships

You will need experience in some or all of the following technologies:

  • Python (Flask / Django)
  • JavaScript / TypeScript / AngularJS
  • Java EE (Spring / Coldfusion / Lucee)
  • NodeJS
  • HTML5 / CSS3 / PWA
  • REST / JSON / JWT
  • Git / SSH/LDAP/Slack
  • Ubuntu / Apache Tomcat / Nginx / HAProxy / WSGI / SSL / TLS
  • Microsoft SQL / MySQL / PostgreSQL / ActiveMQ
  • VMWare ESXi / Docker / Rancher / Kubernetes / Vagrant
  • Fortinet / Netgear / HP Proliant / Synology NAS
  • IPCortex PABX / Asterisk PABX / VOIP / SIP / Polycom Handsets

This is a rare opportunity. If you are passionate about leadership in an innovative environment, where you can make a real difference, then get in touch for an informal chat to explore the role further. Send a CV with covering letter to jobs@alertacall.com. We will then be in touch with details of how to further your application.

customer services team members

  • Full time and part time positions available
  • Based at our Windermere HQ or Warrington Office

At Alertacall, we are proud to offer each of our customers caring and meaningful daily contact, 365 days a year. To help us do this, we are now looking for people with excellent customer service skills who can join our team either in Windermere or Warrington.

We are a growing company and we want our team members to grow with us. You will receive full training and guidance to help move your skills to the next level.

to become a team member, you will need:

  • A strong desire to reassure and help.
  • The ability to make friendly and empathetic calls to older and vulnerable people.
  • The ability to use your communication and problem-solving skills to determine a customer’s well-being and whereabouts when necessary.
  • Good listening skills so that you can understand and build relationships with our customers.
  • A clear and friendly telephone voice.
  • A keen attention to detail when inputting customer data and listening to and recording customer voicemails.
  • The ability to listen to and communicate effectively with a customer’s friends, family or support workers.
  • Excellent computer skills.

If you are looking for a varied and fun environment, a meaningful role and want to be part of a fantastic team then apply now. Do this by sending your name, email address and telephone number to jobs@alertacall.com. We will then be in touch with details of how to further your application. Please note that this role currently involves some weekend and bank holiday shifts.

database administrator (PostgreSQL)

Are you a passionate, knowledgeable and reliable data professional who now wants a career somewhere that “really makes a difference” to the lives of thousands of people nationwide?

Alertacall is looking for an experienced DBA, ideally with other system administration or software development skills to become a part of its brilliant technology team based in Windermere.

Essential skills

  • PostgreSQL and other relational databases.
  • Data modeling and database design.
  • Database schema creation and management.
  • Writing, optimising and reviewing queries.
  • Database backup, recovery, failover and testing.
  • Setup and management of clustering and replication.
  • Forensic investigation in to database anomalies.
  • Migration between database environments.
  • Data security and encryption methodologies.
  • Report writing and working with data scientists.
  • Understanding of underlying computing and storage.

Desirable skills

  • PostgreSQL training and certifications.
  • Experience of SQL – Postgres migration
  • Linux training and certifications.
  • Knowledge of BI products e.g. Tableau.
  • System administration experience.
  • Broader software development experience.
  • Experience of microservices architectures.

Remuneration

  • Depending on experience.
  • Opportunity to eventually routinely work remotely.
  • Training and skills development opportunities.

To apply for this role, send a CV with covering letter to jobs@alertacall.com.

contact centre team leader

This is an amazing opportunity to join a passionate and progressive team.

We are looking for reliable people with team-leading experience to join and lead our growing contact centre team in Warrington. Ideally, you will have at least 6 months team leading experience and looking to join a team where you will have the space to grow and learn as we do.

You will share responsibility for leading shifts, giving direction and guidance to Contact Centre staff with a focus on motivating and driving performance, you will also lead a small team with several direct reports. You will play an active role in building upon a culture that puts our colleagues and customers at the heart of what we do and bring our values to life on a daily basis.

The ideal candidate will be flexible and have previous experience planning and managing rotas and a basic understanding of recruitment processes. As an effective communicator and a team player, you will also possess the ability to deal with challenging situations and conversations.

The role involves being part of an on-call rota and occasional shift working. The company is open 365 days a year so there is a need to be able to work public holidays on a rota basis.

If you are looking for a varied and fun environment, a meaningful role and want to be part of a fantastic team then please apply by sending your CV and a cover letter to jobs@alertacall.com

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