current vacancies

Customer Services Team Members

• Part-Time vacancy
• Based at our Windermere HQ or Warrington Office

At Alertacall, we are proud to offer each of our customers caring and meaningful daily contact, 365 days a year. To help us do this, we are now looking for people with excellent customer service skills who can join our team either in Windermere or Warrington.

We are a growing company and we want our team members to grow with us. You will receive full training and guidance to help move your skills to the next level.

To become a team member, you will need:

• A strong desire to reassure and help.
• The ability to make friendly and empathetic calls to older and vulnerable people.
• The ability to use your communication and problem-solving skills to determine a customer’s well-being and whereabouts when necessary.
• Good listening skills so that you can understand and build relationships with our customers.
• A clear and friendly telephone voice.
• A keen attention to detail when inputting customer data and listening to and recording customer voicemails.
• The ability to listen to and communicate effectively with a customer’s friends, family or support workers.
• Excellent computer skills.

If you are looking for a varied and fun environment, a meaningful role and want to be part of a fantastic team then apply now. Do this by sending your name, email address and telephone number to jobs@alertacall.com. We will then be in touch with details of how to further your application. Please note that this role currently involves some weekend and bank holiday shifts.