Join our team

Alertacall team members care deeply about what they do and are given leadership training, coaching, activity days and other fun opportunities as well as great pay. Many of our roles are based at our head office in beautiful Windermere, but from time to time we also have opportunities in other locations, particularly London, Warrington and the South West.

Current opportunities

Customer Services Team Members

  • Part-Time vacancy
  • Based at our Windermere HQ or Warrington Office

At Alertacall, we are proud to offer each of our customers caring and meaningful daily contact, 365 days a year. To help us do this, we are now looking for people with excellent customer service skills who can join our team either in Windermere or Warrington.

We are a growing company and we want our team members to grow with us. You will receive full training and guidance to help move your skills to the next level.

To become a team member, you will need:

  • A strong desire to reassure and help.
  • The ability to make friendly and empathetic calls to older and vulnerable people.
  • The ability to use your communication and problem-solving skills to determine a customer’s well-being and whereabouts when necessary.
  • Good listening skills so that you can understand and build relationships with our customers.
  • A clear and friendly telephone voice.
  • A keen attention to detail when inputting customer data and listening to and recording customer voicemails.
  • The ability to listen to and communicate effectively with a customer’s friends, family or support workers.
  • Excellent computer skills.

If you are looking for a varied and fun environment, a meaningful role and want to be part of a fantastic team then apply now. Do this by sending your name, email address and telephone number to jobs@alertacall.com. We will then be in touch with details of how to further your application. Please note that this role currently involves some weekend and bank holiday shifts.

find out how you could benefit

our services

housing

Improves contact with higher needs residents in sheltered, supported or general needs housing and reporting on housing related issues. Helps providers focus their staff time and resource.

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health

A preventative approach to integrated care that helps identify people with changing needs, improves transfers of care, medication and appointment compliance, and lowers admission rates.

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social care

Delivers improved communication with higher needs people, allowing providers to devote more time to those people in greatest need.

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personal

Gives individuals confidence to live independently without wearing a device.  The only service centred around maintaining daily contact.

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