join our team

Alertacall team members care deeply about what they do and are given leadership training, coaching, activity days and other fun opportunities as well as great pay. Many of our roles are based at our head office in beautiful Windermere, but from time to time we also have opportunities in other locations, particularly London, Warrington and the South West.

current opportunities

full stack software developer

A fantastic opportunity for a talented Full-Stack Software Developer to become part of our team based in beautiful Windermere, extending the platform that powers our unique business and helping us create superb new products that will improve lives. The role offers a high degree of freedom to explore emergent technologies.

You will need proven experience of bringing software projects to life within an agile team using Python, AngularJS, RESTful services/microservices and various other technologies like Node.js that are used in modern web applications. You will also be supporting migration between technologies.

An interest or real experience in the design of software architecture would be an advantage as well as leading on projects from user story through to production. We’re looking for smart and likeable people who enjoy problem solving and making the world a better place.


  • Python (Flask / Django)
  • JavaScript / TypeScript / AngularJS
  • Java (EE / Spring)
  • Node.js
  • CFML on Lucee (legacy)
  • HTML5 / CSS3 / PWA
  • PostgreSQL / MySQL / ActiveMQ
  • Git / SSH / LDAP/ Slack
  • Ubuntu / Apache Tomcat / Nginx / HAProxy / WSGI / SSL / TLS
  • VMWare ESXi / Docker / Rancher / Kubernetes / Vagrant

working pattern

The technology team is based in Windermere and you would work there each week, however there are opportunities for home based work as experience and confidence in the role grows. You would also from time to time be part of an on-call rota supporting the software platform.

salary and benefits

Depending on experience.

how to apply

Send a covering letter/email (or a link to a video) to setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you this role and our organisation.

customer services team members

  • Full time and part time positions available
  • Based at our Windermere HQ or Warrington Office

At Alertacall, we are proud to offer each of our customers caring and meaningful daily contact, 365 days a year. To help us do this, we are now looking for people with excellent customer service skills who can join our team either in Windermere or Warrington.

We are a growing company and we want our team members to grow with us. You will receive full training and guidance to help move your skills to the next level.

to become a team member, you will need:

  • A strong desire to reassure and help.
  • The ability to make friendly and empathetic calls to older and vulnerable people.
  • The ability to use your communication and problem-solving skills to determine a customer’s well-being and whereabouts when necessary.
  • Good listening skills so that you can understand and build relationships with our customers.
  • A clear and friendly telephone voice.
  • A keen attention to detail when inputting customer data and listening to and recording customer voicemails.
  • The ability to listen to and communicate effectively with a customer’s friends, family or support workers.
  • Excellent computer skills.

If you are looking for a varied and fun environment, a meaningful role and want to be part of a fantastic team then apply now. Do this by sending your name, email address and telephone number to We will then be in touch with details of how to further your application. Please note that this role currently involves some weekend and bank holiday shifts.

database administrator (PostgreSQL)

Are you a passionate, knowledgeable and reliable data professional who now wants a career somewhere that “really makes a difference” to the lives of thousands of people nationwide?

Alertacall is looking for an experienced DBA, ideally with other system administration or software development skills to become a part of its brilliant technology team based in Windermere.

Essential skills

  • PostgreSQL and other relational databases.
  • Data modeling and database design.
  • Database schema creation and management.
  • Writing, optimising and reviewing queries.
  • Database backup, recovery, failover and testing.
  • Setup and management of clustering and replication.
  • Forensic investigation in to database anomalies.
  • Migration between database environments.
  • Data security and encryption methodologies.
  • Report writing and working with data scientists.
  • Understanding of underlying computing and storage.

Desirable skills

  • PostgreSQL training and certifications.
  • Experience of SQL – Postgres migration
  • Linux training and certifications.
  • Knowledge of BI products e.g. Tableau.
  • System administration experience.
  • Broader software development experience.
  • Experience of microservices architectures.


  • Depending on experience.
  • Opportunity to eventually routinely work remotely.
  • Training and skills development opportunities.

To apply for this role, send a CV with covering letter to

contact centre team leader

This is an amazing opportunity to join a passionate and progressive team.

We are looking for reliable people with team-leading experience to join and lead our growing contact centre team in Warrington. Ideally, you will have at least 6 months team leading experience and looking to join a team where you will have the space to grow and learn as we do.

You will share responsibility for leading shifts, giving direction and guidance to Contact Centre staff with a focus on motivating and driving performance, you will also lead a small team with several direct reports. You will play an active role in building upon a culture that puts our colleagues and customers at the heart of what we do and bring our values to life on a daily basis.

The ideal candidate will be flexible and have previous experience planning and managing rotas and a basic understanding of recruitment processes. As an effective communicator and a team player, you will also possess the ability to deal with challenging situations and conversations.

The role involves being part of an on-call rota and occasional shift working. The company is open 365 days a year so there is a need to be able to work public holidays on a rota basis.

If you are looking for a varied and fun environment, a meaningful role and want to be part of a fantastic team then please apply by sending your CV and a cover letter to

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