join our team

Alertacall team members care deeply about what they do and are given leadership training, coaching, activity days and other fun opportunities as well as great pay.

Many of our roles are based at our head office in beautiful Windermere, but from time to time we also have opportunities in other locations, particularly London, Warrington and the South West.

current opportunities

client development manager

This is an amazing opportunity to join a passionate and progressive organisation

We are looking for someone to increase the number of social housing providers we work with by promoting the services that Alertacall provides to the sector. With a full understanding of Alertacall’s product range the successful candidate will generate leads seeing them through to contractual agreement, and the subsequent service implementation.

responsibilities include

  • Attend industry events to promote Alertacall services and generate new leads
  • Use other channels and networks to generate new leads
  • Maintain regular contact (telephone, face to face, video and email depending on need) with all prospects and foster good relationships
  • Seek opportunities to increase the number of stakeholders within prospect organisations, especially economic buyers
  • Develop proposals for pilots and the full implementation of services
  • Carry out presentations to client staff and their residents to allow them to fully understand our service, its features and benefits
  • Ensure the smooth handover of newly acquired clients to the account management team

The ideal candidate will be service/client orientated with previous sales and business development experience and have worked within a business to business client facing role. As an effective communicator with excellent influencing and negotiation techniques you will be competent in the generation of new leads, have experience of cold calling and the ability to present confidently. You will be able to absorb new information quickly, utilise problem solving skills and act accordingly. Working as part of a team within a project framework, you will manage day to day tasks to ensure deadlines are met. With self discipline you will also possess the ability to work independently.

This is a remote based role, which will principally include home based working, as well as visits to our offices and UK wide travel to meet with prospects – so you must be willing to stay away from home when needed. You will also need to be IT literate, with good knowledge of Microsoft Word, Excel & PowerPoint, and Google suite.

As an innovative and fast growing business the successful applicant will have many opportunities to develop their career within the organisation.

about Alertacall

Alertacall is an award winning private company founded in 2004 that combines ingenious technology and passionate people to create daily contact services which improve the lives of tens of thousands of people. Alertacall works with organisations in housing, health and social care, as well as having private customers nationwide. Alertacall employs about 70 people who all strive to be Passionate, Progressive, Knowledgeable, Reliable and Caring.

how to apply

If you are looking for a meaningful role and want to be part of a fantastic team, send a covering email (or a link to a video) to jobs@alertacall.com, setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you to this role and our organisation.

client relationship manager

This is an amazing opportunity to join a passionate and progressive organisation

We are looking for someone to oversee, manage and grow a portfolio of assigned client accounts, including building positive and effective relationships with clients to ensure they are retained and to ensure excellent client satisfaction. This role will also provide support to others in the Business Development team in the management of major strategic clients.

responsibilities include

  • Operate as the main day to day contact for your assigned accounts
  • To successfully build and manage strong long-lasting client relationships
  • Champion the client and their customers at all levels internally to ensure excellent service is delivered and high satisfaction achieved
  • Ensure the smooth implementation of newly acquired clients
  • Carry out presentations to client staff and their customers to allow them to fully understand our service, its features and benefits
  • Respond promptly and accurately to client queries (seeking the relevant support internally as required) to reinforce our image as experts at what we do and maintain positive client relationships
  • Maintain regular contact (telephone, face to face, video and email depending on need) with all assigned clients to foster and maintain well established relationships
  • Maintain a schedule of client reviews, and prepare for these reviews; summarising service delivery performance, customer satisfaction and feedback, and sharing future innovations and developments
  • Identify opportunities to expand our service with existing clients to create a deeper relationship with our clients to retain our services and increase revenue
  • Develop and present a suite of reporting and analytics that proactively delivers value added services to our clients

The ideal candidate will be service/client orientated with previous sales and business development experience, and have worked within a business to business client facing role. As an effective account manager you will be able to demonstrate your ability to manage multiple accounts simultaneously. You will have the ability to present to groups confidently and be able to handle Q&A sessions. With the capacity to absorb new information quickly, utilise problem solving skills and act accordingly you will also manage day to day tasks to ensure deadlines are met. You will have experience of working as part of a team within a project framework alongside the self discipline to work independently.

This is a remote based role, which will principally include home based working, as well as visits to our offices and UK wide travel to meet with clients – so you must be willing to stay away from home when needed. You will also need to be IT literate, with good knowledge of Microsoft Word, Excel & PowerPoint, and/or Google suite.

As an innovative and fast growing business the successful applicant will have many opportunities to develop their career within the organisation.

about Alertacall

Alertacall is an award winning private company founded in 2004 that combines ingenious technology and passionate people to create daily contact services which improve the lives of tens of thousands of people. Alertacall works with organisations in housing, health and social care, as well as having private customers nationwide. Alertacall employs about 70 people who all strive to be Passionate, Progressive, Knowledgeable, Reliable and Caring.

how to apply

If you are looking for a meaningful role and want to be part of a fantastic team, send a covering email (or a link to a video) to jobs@alertacall.com, setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you to this role and our organisation.

silver stories co-ordinator

Help us connect older people who enjoy being read to with children who want to practice reading.

Silver Stories is a charity that matches primary school age children who wish to practice their reading with an older person who enjoys having short stories or poems read to them over the telephone.

This helps the children (“Silver Readers”) to become more confident in their reading skills and diminishes the chances of the older people (“Silver Listeners”) feeling isolated or lonely.

As corporate sponsor of Silver Stories we are looking to fund a team member to reach out to primary schools who may wish to enrol children and also work with Alertacall to contact organisations in its networks (e.g. housing associations) who may have older people that would enjoy being read to.

This is a part time role at approximately 25 hours per week.

applicants must have:

  • Excellent organisational skills
  • Excellent literacy and written English 
  • An ability to generate rapport with schools
  • A passion about reducing loneliness for older people, children’s literacy or both 
  • Initiative and the capacity to drive projects forward
  • Confidence to present about the project to groups
  • Experience working in or liaising directly with primary schools

Alertacall is an award winning company that develops clever ways to improve contact for older people and has offices in both Windermere, Cumbria and Warrington, Cheshire. Its OKEachDay daily contact service is used by tens of thousands of people all over the UK.

The role is initially 25 hours a week, and there is flexibility with working hours. It will primarily be home based, though some induction will be required in a covid-safe office setting. Some travel to schools will be necessary at such a point in time that is safe and appropriate.

The successful candidate will be inducted as an Alertacall team member with regular contact with the charity’s founders. The candidate should be able to routinely have in person meetings with colleagues in the Windermere and Kendal area in so far it is covid-safe to do so.

about Alertacall

Alertacall is an award winning private company founded in 2004 that combines ingenious technology and passionate people to create daily contact services which improve the lives of tens of thousands of people. Alertacall works with organisations in housing, health and social care, as well as having private customers nationwide. Alertacall employs about 70 people who all strive to be Passionate, Progressive, Knowledgeable, Reliable and Caring.

how to apply

If you are looking for a meaningful role and want to be part of a fantastic team, send a covering email (or a link to a video) to silverstoriesjobs@alertacall.com, setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you to this role and our organisation.

sales support co-ordinator

This is an amazing opportunity to join a passionate and progressive organisation

We are looking for someone to create new sales opportunities for Business Development through contacting prospective clients and arranging meetings for team members. The role also involves producing reports on overall team activity levels and maintaining the sales management system.

responsibilities include

  • Maintain a database of target clients, including regular data cleansing
  • Undertake telesales activity to both collect data, and set up appointments for client relations/development
  • Follow up on those making website downloads or signing up to the newsletter
  • Follow up on attendees to webinars, conferences and other events where direct contact has not yet been made
  • Attend events to generate new leads as agreed with other Business Development team members
  • Use other channels and networks to generate new leads
  • Populate and help maintain the Freshsales CRM system
  • Providing support to the field based business development team
  • Producing MI to monitor business development activity and effectiveness
  • Carry out other tasks as agreed with the Business Development Director, as required

The ideal candidate will be trained or educated in marketing and sales with a service/client orientation. With previous experience of calling to generate leads and appointments you will be an effective communicator with the ability to take on board new information quickly and act accordingly. With exceptional organisation and planning skills you will manage day to day tasks to ensure deadlines are met. You will have experience of working as part of a team alongside the self discipline to work independently.

As an innovative and fast growing business the successful applicant will have many opportunities to develop their career within the organisation.

This role is office based from either our Windermere or Warrington site. However, for the time being you will work remotely, due to Covid 19, with the occasional need to attend the office upon agreement. You will also need to be IT literate, with good knowledge of Microsoft Word, Excel & PowerPoint, and/or Google suite.

about Alertacall

Alertacall is an award winning private company founded in 2004 that combines ingenious technology and passionate people to create daily contact services which improve the lives of tens of thousands of people. Alertacall works with organisations in housing, health and social care, as well as having private customers nationwide. Alertacall employs about 70 people who all strive to be Passionate, Progressive, Knowledgeable, Reliable and Caring.

how to apply

If you are looking for a meaningful role and want to be part of a fantastic team, send a covering email (or a link to a video) to jobs@alertacall.com, setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you to this role and our organisation.

full stack software developer

A fantastic opportunity for a talented Full-Stack Software Developer to become part of our team based in beautiful Windermere, extending the platform that powers our unique business and helping us create superb new products that will improve lives. The role offers a high degree of freedom to explore emergent technologies. This role is home based with the occasional need to travel.

You will need proven experience of bringing software projects to life within an agile team using Python, AngularJS, RESTful services/microservices and various other technologies like Node.js that are used in modern web applications. You will also be supporting migration between technologies.

An interest or real experience in the design of software architecture would be an advantage as well as leading on projects from user story through to production. We’re looking for smart and likeable people who enjoy problem solving and making the world a better place.

technologies

  • Python (Flask / Django)
  • JavaScript / TypeScript / AngularJS
  • Java (EE / Spring)
  • Node.js
  • CFML on Lucee (legacy)
  • HTML5 / CSS3 / PWA
  • REST / JSON / JWT
  • PostgreSQL / MySQL / ActiveMQ
  • Git / SSH / LDAP/ Slack
  • Ubuntu / Apache Tomcat / Nginx / HAProxy / WSGI / SSL / TLS
  • VMWare ESXi / Docker / Rancher / Kubernetes / Vagrant

working pattern

The technology team is based in Windermere so there would be an expectation that you could be in the office on a regular basis, however the exact location is flexible due to the current climate. You would also from time to time be part of an on-call rota supporting the software platform.

salary and benefits

Depending on experience.

how to apply

Send a covering letter/email (or a link to a video) to jobs@alertacall.com setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you this role and our organisation.

customer services team members

  • Full time and part time positions available
  • Based at our Windermere HQ or Warrington Office

At Alertacall, we are proud to offer each of our customers caring and meaningful daily contact, 365 days a year. To help us do this, we are now looking for people with excellent customer service skills who can join our team either in Windermere or Warrington.

We are a growing company and we want our team members to grow with us. You will receive full training and guidance to help move your skills to the next level.

to become a team member, you will need:

  • A strong desire to reassure and help
  • The ability to make friendly and empathetic calls to older and vulnerable people
  • The ability to use your communication and problem-solving skills to determine a customer’s well-being and whereabouts when necessary
  • Good listening skills so that you can understand and build relationships with our customers
  • A clear and friendly telephone voice
  • A keen attention to detail when inputting customer data and listening to and recording customer voicemails
  • The ability to listen to and communicate effectively with a customer’s friends, family or support workers
  • Excellent computer skills

If you are looking for a varied and fun environment, a meaningful role and want to be part of a fantastic team then apply now. Do this by sending your name, email address and telephone number to jobs@alertacall.com. We will then be in touch with details of how to further your application. Please note that this role currently involves some weekend and bank holiday shifts.

technical support engineer

We are looking for someone to provide support to business colleagues and customers on all aspects of the Alertacall technology infrastructure. This will involve diagnosing issues and resolving where appropriate, liaison with other team members on escalation and providing feedback to interested parties. The role will also include proactive monitoring of systems in order to provide preventative actions where required. This role is home based with the occasional need to travel.

responsibilities include

  • Providing the first point of contact for technical support issues that are raised by any area of the business
  • Collation of full details of any issue reported in order to rectify the problem or to enable other team members to resolve the issue efficiently
  • Take ownership of incidents and manage them through to resolution
  • Configuration of office hardware and software
  • Day to day monitoring of all systems to predict any potentially service affecting issues
  • Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
  • Production of data and reporting information

The ideal candidate will have graduated in IT/Computing or have had previous relevant experience, alongside experience of software support. As an effective communicator with good customer facing skills, you will also possess the ability to proactively problem solve.

If you are looking for a meaningful role and want to be part of a fantastic team, send a covering letter/email (or a link to a video) to jobs@alertacall.com setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you to this role and our organisation.

find out how you could benefit

our services

Housing Proactive

Enables housing providers to improve contact and reporting on housing related issues for properties in which there are higher needs groups.

Read More
OKEachDay

For private individuals seeking to maintain independence in their own home. Available from less than £4 a week.

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Envosense

Reduce repairs bills through the early detection of issues, protect against the risk of homes not being habitable, and help identify potential fuel poverty or arrears.

Read More