Residents access the service by simply pressing the video icon button on an Alertacall touchscreen. This brings up the list of flats or apartments in their scheme that they are able to call. The call is made through to the other person’s touchscreen which rings. The person receiving the call can choose to accept or decline the call. There is no need to engage with a panel on the wall. It is not only much more convenient, but also safer for those who may have mobility issues. For those who feel socially isolated or lonely video calling minimises the risk of individuals feeling cut off. Allow housing team members to video call residents The video calling feature also lets housing provider staff talk to a resident in their own home. This can give valuable insights into the state of the property, as well as provide a better service to residents. Calls are initiated through a secure cloud based portal, where team members can click on the video feature to directly call a resident in their own home. Simple touseandensures residents are better connected Make a call Answer a call
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