Enhanced resident communication Housing Proactive makes it easy for your housing teams to increase resident engagement and improve communication: • Schedule messages - send out audio, text or image messages via the touchscreen, such as, ‘workmen are onsite today’ or ‘test your smoke alarm’. • Building emergency messaging - you can broadcast messages at short notice to groups of customers by recorded phone call, SMS or text to the touchscreen. • Property satisfaction surveys - your residents can receive surveys by telephone or via the touchscreen to help inform you about how their housing needs and opinions are changing. Videomessaging and calling If you have WiFi in place, you can send video messages and set up video calling for residents on the touchscreen. There are three service level options for video calling available: 1. Resident to staff / contact centre - offers residents a more personal experience and helps staff view the condition of properties remotely. 2. Resident to resident - residents would be able to select who they would want to call within their scheme, helping to build a stronger community and reduce social isolation. 3. Resident to friends and family - external access is via a secure web browser with specific access code, further promoting digital inclusion. If you would like this functionality but don’t have WiFi in place, Alertacall offers WiFi installation and maintenance as an additional service. Ask our team for more information.
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