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11 December 2017

7 reasons our people love to work at Alertacall

Whether you’re currently searching for a new job, or simply curious to know what it’s like to work with us on a day-to-day basis, you may be pleasantly surprised by what our staff say really appeals to them about their working day.

Alertacall now has around 70 employees based across its two operations in the North West, including its head office in Windermere, within the Lake District World Heritage Site, and a second contact centre recently launched in Warrington.

We asked our staff what they value most about working at Alertacall, and here are just some of their responses:

Doing a job that genuinely helps others, every day of the week. Whether it’s coordinating a response when we believe a resident to be at risk, or reducing social isolation by simply making time for a friendly chat with our customers, our work really makes a difference. But it’s not just our customer services team members who report a great deal of job satisfaction. Whatever their role within the business, staff report that they are motivated by a strong sense of what Alertacall is trying to achieve and why.

Feeling valued. If someone goes that extra mile, or comes up with a new or better way of doing something, our team members feel confident that their contribution will be recognised and valued. When asked, the fact that their actions will often be rewarded in some way actually appears to come second in their consideration.

Feeling heard. If someone encounters a problem or concern, they feel encouraged and supported to speak to anyone within the business, and do not fear the boundaries or hierarchy that they may have experienced in other organisations.

A formal programme of ongoing coaching and personal development. One of the things our staff value most is the emphasis we place on developing our people. All our employees benefit from personal coaching sessions, leadership training, a clear plan of action for achieving their goals, and regular ongoing support designed to help every individual reach their full potential.

Experiencing opportunities to progress. Alertacall is going through an exciting period of growth, which means that our employees feel they are growing with the business too. We’ve a number of employees who have been really keen to develop themselves in a particular area of the business, and who have felt encouraged to do so. We believe we’re all on a journey together, and there are plenty of opportunities to progress along the way.

Having their interests encouraged outside the business. Staff report feeling valued as individuals, not just for their professional skills, but also the activities they carry out in their spare time. They feel encouraged to push their personal boundaries, with some of our staff taking an interest in endurance sports and all the many other outdoor challenges the Lake District has to offer. But we’re not all outdoorsy types, and if home baking happens to be your out-of-work passion, we’ll definitely take an interest in that too…!

A strong team spirit and support network. Our ongoing coaching fosters not just individual development but the type of team spirit that is absolutely vital to our success. Employees are encouraged to take part in Alertacall’s regular activity days in the Lake District, which are a fun and informal way to get to know other members of the team, and a great excuse to try something a little daring or new! We also hold other fun activities such as a regular curry night, and some of our team have even set up their own book club and running club meetings!

Luca joined Alertacall at its Windermere HQ earlier this year, and had this to say about his experiences so far:

“Since joining Alertacall I have been encouraged to learn a variety of skills and experience many different areas of the business. I feel really invested in what everyone’s trying to do here, and have learnt a great deal about myself and the type of work I really excel at.

The focus on people is very apparent from the minute you join, and that focus achieves really great results: once employees start work at Alertacall, they just don’t leave. The company invests a great deal of time in developing and caring for its employees, and living and working in the Lake District has provided me with the ideal work-life balance to pursue the outdoor activities that interest me too.”

As Alertacall continues to expand to meet our growing client needs, we hope you’ll want to join us on this incredible journey.

If you’re an amazing individual with extraordinary talent, and most importantly, you’re passionate about helping others and inspired by what our staff have to say, take a look at our latest vacancies. If there’s nothing to match your skills just at the moment, drop us a line on jobs@alertacall.com and we’ll let you know if something suitable comes along.

5 December 2017

Meet our Chief Operations Officer Adrian Cross

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As part of an exciting period of growth and investment for Alertacall, earlier this year we were delighted to welcome Adrian Cross to the Alertacall team in the role of Chief Operations Officer.

Adrian is based at our Lake District HQ in Windermere and heads up our operational teams to ensure we are continually providing the best possible service to our clients and customers, and that we are constantly developing our people.

Adrian’s appointment comes at a very exciting time for Alertacall, as the business experiences a rapid period of growth and regularly welcomes new clients who recognise the benefits of our tried and trusted services to improve contact, well-being and detect changing needs.

He draws on an impressive track record of enabling business and people growth, and has worked for over 17 years in senior leadership roles within the outsourced staffing sector. Adrian’s many achievements include leading the creation, development and growth of industry-leading contact centres in the UK and overseas, and he has attended international leadership programmes at INSEAD in Fountainbleu and IMD at Lausanne.

James Batchelor, the company’s CEO, said: “We were looking for three key things when searching for the right person to take on this vital role in the business: 1) someone who would not only understand the importance we place on continually developing our people, but actively lead in doing so, 2) someone who has a great deal of experience in developing others to lead confidently through periods of significant company growth, and 3) a person who cares deeply about providing meaningful daily contact for our thousands of customers, and who truly believes in what we are trying to achieve. In Adrian we were extremely fortunate to have found all these things.”

Of his appointment, Adrian said: “I am incredibly excited to be working within such a forward-thinking company, and with a team of people who are so enthusiastic about the fantastic work they are doing. People development is particularly important to me, and I will never forget the first chance I was given by some very special people when starting out in the world of work. I believe passionately in offering that same opportunity to those joining the workplace today, or who are striving to develop themselves and the next stage of their career.”

Outside of work, Adrian lives in the beautiful Lake District with his family, and enjoys being outdoors, sports, and wildlife.

If you are interested in career opportunities with Alertacall, please take a look at our latest roles and get in touch via our vacancies page.

29 November 2017

Alertacall opens its second office in the North West

 

Warrington (Web)

 

Alertacall is delighted to announce the launch of its brand new contact centre in the Cheshire town of Warrington.

As demand for Alertacall’s Housing Proactive® and OkEachDay® services has continued to grow, the decision was made to create a second office and contact centre, which is now fully functioning following the successful recruitment of 11 new team members.

The Warrington office will enable us to address a number of our clients’ growing needs, providing us with the capacity and flexibility to maintain outstanding levels of customer service, increasing the resilience of our day-to-day operations, and allowing us to continue to attract the very best talent from the widest possible area.

All of our Warrington employees will spend time at Alertacall’s Windermere head office as part of our highly valued programme of continuous coaching and personal and team development, and will be encouraged to immerse themselves in activities within the stunning Lake District World Heritage Site whilst getting to know other members of the Alertacall team in a relaxed setting.

We were delighted that the hard work and dedication of our team members resulted in such a rapid and smooth transition during the launch, and wish to thank everyone who contributed towards making this latest project such a success.

If you are interested in how you might develop your career as part of the Alertacall team in our Warrington office, or at our Windermere HQ, please take a look at our current opportunities and get in touch.

27 November 2017

Alertacall Achieves ISO27001 Certification and Upgrades ISO9001 to Latest Standard

Last week, the British Assessment Bureau visited Alertacall’s Windermere offices. During their time here, they conducted an independent audit of both our Quality Management systems and our Information Security systems. So what happened?

First, they examined our Quality Management systems. Having a Quality Management system in place means ensuring a continual focus on the needs of customers, as well as the quality of people and leadership. Furthermore, an organisation that has a robust quality management system is an organisation that is always looking to improve and never resting on its laurels. Alertacall first achieved certification in Quality Management or ISO9001 three years ago but this time we were hoping to upgrade to the latest (ISO9001:2015) standard and we passed with flying colours!

Next, the auditors wanted to look at our Information Security systems. Essentially, this meant seeing how robust our systems are for securely managing “information”. In short, to see if we have a highly competent approach to storing and managing data and a proper system for managing the involved risks.  Again, we passed, with the auditor praising our commitment to information security, and in doing so we gained the much sought-after ISO27001 certification for “Information Security Management”.

By achieving these certifications, we hope to demonstrate to all our clients that Housing Proactive and OkEachDay services are provided by an organisation that has excellent systems in place to protect the quality of what we do and the information we hold.

24 May 2017

Alertacall’s Jayne Ellwood recently ran the Brathay Windermere Marathon to support an amazing youth development charity

On Sunday 21st May 2017 our very own Customer Services Team Member – Jayne Ellwood ran the Brathay Windermere Marathon in the excellent time of 4 hours and 36 minutes. A fantastic achievement from a team member who we already know likes to go the extra mile!

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Jayne has been working in our team for the best part of a year providing brilliant customer service to thousands of customers all over the country. She joins our Chief Tech Phil Powell and Client Relationship Manager Benjamin Lambert to have completed marathons in the last year or so – though this was Jayne’s fourth marathon in total!

Jayne told us “I found it quite a bit easier than my previous marathons, because this was a road marathon and the others that I have done have been “off road” or trail marathons. There was a brilliant atmosphere from the crowds supporting us, it was really fantastic. The most challenging bit was probably at about 20 miles. I felt like my body was giving up a bit, but I managed to carry on!”

Readers of Runners World magazine have voted the Brathay Windermere Marathon the most scenic in the UK with a route that takes runners along beautiful country lanes at the north end of Lake Windermere.

Jayne’s taking part also helped raise money for The Brathay Trust, a unique charity and youth development organisation with a mission to improve the life chances of children, young people and families by inspiring them to engage positively in their communities. Well done Jayne!

For more information on the next Brathay marathon visit https://www.brathaychallenges.com/