Alertacall Team Photo at GrizedaleLatest news about Alertacall and our most recent adventures. For updates follow us on Twitter @alertacall

Whether we've launched a new partnership, created a new service, been asked to talk at an event or taken our team out on an adventure you'll read about it here first. If you're a programmer or technologist you might also enjoy our Tech Blog (see link above).

24 May 2017

Alertacall’s Jayne Ellwood recently ran the Brathay Windermere Marathon to support an amazing youth development charity

On Sunday 21st May 2017 our very own Customer Services Superstar – Jayne Ellwood ran the Brathay Windermere Marathon in the excellent time of 4 hours and 36 minutes. A fantastic achievement from a team member who we already know likes to go the extra mile!


Jayne has been working in our team for the best part of a year providing brilliant customer service to thousands of customers all over the country. She joins our Chief Tech Phil Powell and Client Relationship Manager Benjamin Lambert to have completed marathons in the last year or so – though this was Jayne’s fourth marathon in total!

Jayne told us “I found it quite a bit easier than my previous marathon’s, because this was a road marathon and the others that I have done have been “off road” or trail marathons. There was a brilliant atmosphere from the crowds supporting us, it was really fantastic. The most challenging bit was probably at about 20 miles. I felt like my body was giving up a bit, but I managed to carry on!”

Readers of Runners World magazine have voted the Brathay Windermere Marathon the most scenic in the UK with a route that takes runners along beautiful country lanes at the north end of Lake Windermere.

Jayne’s taking part also helped raise money for The Brathay Trust, a unique charity and youth development organisation with a mission to improve the life chances of children, young people and families by inspiring them to engage positively in their communities. Well done Jayne!

For more information on the next Brathay marathon visit

8 May 2017

Alertacall’s Phil Powell invited to speak about our industry leading technology

Alertacall’s technology is powerful and easy to use. All over the country, thousands of people use it each day to confirm their status and that of their properties. But achieving this level of simplicity is not as easy as it looks. Behind the scenes, this is all made possible by our Pellonia® platform – our own industry leading technology for providing proactive contact.

Pellonia is developed “in house” at Alertacall by a team of expert technologists. The team is headed up by Phil Powell who joined Alertacall as Chief Technology Officer in 2013 after fifteen years working for high profile clients like the BBC, Sony, Audi and Levi’s. Phil regularly speaks at technology events and has a particular interest in accessible technology.

Phil has now been invited to speak at CodeNode in London, the UK’s largest venue dedicated to technology events. At the special one-off event, Phil will be talking about how pioneering “Microservices” and “Container” technology are used in the Pellonia platform and how he manages that with ease using software from technology companies Rancher and Docker.

Speaking about the upcoming engagement, Phil admitted relishing the opportunity to be “an evangelist for Alertacall’s innovative working practices”.

The talk is entitled “Monolithic to Micoservices – Transforming Infrastructure with Docker and Rancher” and will be held at CodeNode on 16th May 2017.

For more information click here

7 December 2016

Alertacall names “The Silver Line” founded by Dame Esther Rantzen as its charity of choice and makes a donation worth £45,000

Ever since Alertacall was founded in 2004, with the invention of the OkEachDay button for our founder’s grandmother, it was always an ambition that as Alertacall became increasingly successful – we would create our own fund to grant cash donations and services to other excellent causes that improved contact for older people. Well, we’ve done it!

Two years ago, our founder the technologist James Batchelor met with the charity founder and campaigner Dame Esther Rantzen, who talked passionately about The Silver Line, a charity and helpline she founded that older people can call for free – day and night that offers companionship and advice. It was immediately obvious to James that Alertacall’s goals to create technology that allowed older people to control levels of contact were aligned with those of The Silver Line, who are striving to reduce loneliness for older people throughout the country.

It is therefore a great thrill for Alertacall to announce today that cash donations have been made to The Silver Line with a value of £45,000, so that The Silver Line can recruit additional call advisers at its excellent new contact centre in Blackpool and expand its nationwide service. Alertacall also hopes to offer The Silver Line other support in coming years.

Alertacall, which is still “relatively small” with about 50 team members, hopes that this significant donation will inspire other organisations of all sizes, particularly those who work in the social and charitable sector like Alertacall, to redistribute the fruits of their success to charitable causes.

Alertacall’s OkEachDay and Housing Proactive services, the latter of which is used by Social Housing Providers all over the UK to increase contact with older residents, are going from strength to strength and because of this Alertacall also has opportunities at its own contact centre in Windermere.

If you are interested in volunteering for The Silver Line, for example befriending an older person over the telephone, or applying to work at The Silver Line in another capacity, please visit

If you would be interested in a career at Alertacall based in Windermere – helping the company provide it’s unique OkEachDay and Housing Proactive services, please visit


Dame Esther Rantzen, James Batchelor and Sophie Andrews

Dame Esther Rantzen – Founder of The Silver Line, James Batchelor – CEO of Alertacall and Sophie Andrews – CEO of The Silver Line

28 May 2016

Alertacall asked team members to jump off a cliff – and they did!

Several times a year Alertacall provides its awesome team members with unique and sometimes thrilling opportunities to have fun and push boundaries, this month we asked them to quite literally jump off a cliff.

Although AlertAbseilingHodgeCloseQuarryacall has partnerships as far as Silicon Valley in California, representation in London and all over the UK – it calls Windermere in the beautiful English Lake District home, and with good reason!

The Lake District provides the perfect location for outdoor fun, team building and leadership development with literally hundreds of amazing and staggering beautiful locations.

This month team members visited Hodge Close Quarry in Langdale, where after some briefing from Mark of one by one they set off and out over the edge of a 25 meter drop.

It’s fair to say there were a wide range of responses, from exultation to momentary condemnation – but soon everyone was having fun and feeling more relaxed, with many team members getting catching a taste for it and asking for another go.

Alertacall CEO James Batchelor Expert Witness to the Welsh Government

The Founder and CEO of Alertacall, James Batchelor was recently asked to speak as an Expert Witness to the Welsh Government on technology relating to Housing and the Aging Population

WelshGovernmentLike most western countries Wales has a rapidly ageing population and a social housing sector which has more challenges than at any other time in recent history.

The potentially stresses this could place on the country and its population are substantial, so it was pleasing to hear that a working group set up as part of the Welsh Government are looking in detail at all these challenges and from time to time bring in experts to provide counsel, guidance and practical solutions to meet those challenges.

James Batchelor our Founder and CEO was privileged to have spoken at the Welsh Government recently as one of those Expert Witnesses where he discussed at length the need for technology that increases access to human contact, and how by increasing access to human contact with the right technology there could be many positive outcomes for health, social care and housing.