About us

Founded in 2004, Alertacall is the first organisation in the world to specialise in the development of technology to improve daily contact designed to keep people independent and drive meaningful outcomes.

Alertacall pioneers the principle that by increasing contact with people, in a way the customer controls, you can better understand their changing needs, make better decisions and improve their lives.

Alertacall was founded by the CEO James Batchelor, the original inventor of the “I am okay” button. He was inspired by the changing needs of Eveline, his own staunchly independent grandmother and her desire to remain in her own home for as long as possible.

The company now improves the lives of tens of thousands of people. It works in partnership with dozens of organisations in housing, health and social care and has many private customers.

Alertacall employs team members from all across the UK, with offices located in Windermere, Cumbria, and Warrington, Cheshire. The company has a strong and experienced leadership team and comprises passionate experts in customer services, technology, operations and product development.

Its leadership team is driven by a desire for the company to improve contact and well-being for as many people as possible and to improve the lives of everyone the company comes into contact with.

Financial status

Alertacall is a company with a top credit rating. Dun & Bradstreet analytics have deemed Alertacall to be in the lowest risk category in terms of financial risk, thus placing us in the top 3% of all UK businesses with the highest possible probability of success and return on investment.

Data analysis also shows that in an industry where the average financial success score is 51/100, Alertacall scores 98 – well above the average for its industry group.

Our strong financial standing is supported by the fact that we are an ever-evolving business that is trusted by, and works in partnership with, dozens of housing associations and health and social care organisations – as well as many private customers.

Accreditations and Recognition

Alertacall is accredited to ISO9001 for Quality Management and ISO27001 for Information Security Management, as well as Cyber Essentials Plus and the TSA Quality Standards Framework.

Our commitment to innovation and excellence has also been recognised with the Queen’s Award for Enterprise, Supplier of the Year at the Northern Housing Awards, and a Highly Commended for Innovation accolade at the UK National Business Awards.