Alertacall summary

Alertacall pioneers the principle that by increasing contact with people, in a structured way that empowers them and gives them control, you can better understand their changing needs, make better decisions and improve their lives.

Alertacall was founded by the CEO James Batchelor, the inventor of the “I am okay” button. He was inspired by the changing needs of Eveline, his own staunchly independent grandmother and her desire to remain in her own home for as long as possible.

The company now improves the lives of tens of thousands of people. It works in partnership with dozens of organisations in housing, health and social care and has many private customers.

Alertacall employs team members from all across the UK, with offices located in Windermere, Cumbria, and Warrington, Cheshire. The company has a strong and experienced leadership team and comprises passionate experts in customer services, technology, operations and product development.

Alertacall was Highly Commended at the National Business Awards for Innovation and is also endorsed for its “Clever Contact” service by Dame Esther Rantzen – the charity founder, journalist and consumer rights champion. It also supports several charities and community development projects.

The company trades profitably with high levels of investment in to new technologies and people development. Its shareholders are all Board Members and driven by a desire for the company to improve contact and wellbeing for millions of people.


Alertacall is accredited to the ISO9001 standard for Quality Management and ISO27001 for “Information Security Management”. In 2015 the company beat over 100 other companies at the UK National Business Awards to be Highly Commended For Innovation.

find out how you could benefit

our services


Improves contact with higher needs residents in sheltered, supported or general needs housing and reporting on housing related issues. Helps providers focus their staff time and resource.

Read More

A preventative approach to integrated care that helps identify people with changing needs, improves transfers of care, medication and appointment compliance, and lowers admission rates.

Read More
social care

Delivers improved communication with higher needs people, allowing providers to devote more time to those people in greatest need.find out how you could benefit

Read More

Gives individuals confidence to live independently without wearing a device. The only service centred around maintaining daily contact.

Read More