Alertacall summary

Alertacall pioneers the principle that by increasing contact with people, in a structured way that empowers them and gives them control, you can better understand their changing needs, make better decisions and improve their lives.

Alertacall was founded by the CEO James Batchelor, the inventor of the “I am okay” button. He was inspired by the changing needs of Eveline, his own staunchly independent grandmother and her desire to remain in her own home for as long as possible.

The company now improves the lives of tens of thousands of people. It works in partnership with dozens of organisations in housing, health and social care and has many private customers.

Alertacall employs team members from all across the UK, with offices located in Windermere, Cumbria, and Warrington, Cheshire. The company has a strong and experienced leadership team and comprises passionate experts in customer services, technology, operations and product development.

Alertacall was Highly Commended at the National Business Awards for Innovation and is also endorsed for its “Clever Contact” service by Dame Esther Rantzen – the charity founder, journalist and consumer rights champion. It also supports several charities and community development projects.

The company trades profitably with high levels of investment in to new technologies and people development. Its shareholders are all Board Members and driven by a desire for the company to improve contact and wellbeing for millions of people.

Financial status

Alertacall is a company with a sound credit rating. Dun & Bradstreet analytics have deemed Alertacall to be in the lowest risk category in terms of financial risk, thus placing us in the top 3% of all UK businesses with the highest possible probability of success and return on investment. Data analysis also shows that in an industry where the average financial success score is 51/100, Alertacall scores 98 – well above the average for its industry group.

Our strong financial standing is supported by the fact that we are an ever-evolving business that is trusted by, and works in partnership with, dozens of housing associations and health and social care organisations – as well as many private customers.



Alertacall is accredited to the ISO9001 standard for Quality Management and ISO27001 for “Information Security Management”. In 2015 the company beat over 100 other companies at the UK National Business Awards to be Highly Commended For Innovation.

find out how you could benefit

our services

housing management

Improves contact and reporting on housing related issues for properties with all higher needs groups.

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care and support

Enables social care & NHS organisations to improve outcomes for older people and other higher needs groups.

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Ideal for people seeking to maintain their independence in their own home. Our 'Clever Contact' service is endorsed by Dame Esther Rantzen.

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latest news

- Alertacall in 2018 - Tackling loneliness with technology - Housing Proactive case study: Women’s refuge - Occupancy tracking over the festive period.

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