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Avoiding undiscovered deaths

The ongoing financial, recruitment and retention challenges of the social housing and care sectors have stretched teams to their limits.

This has led to an increase in complaints, poor property conditions, tenants struggling with their health and people who have died being undiscovered for long periods.

We work with nearly 60 social housing providers and see first hand the resilience teams are showing to overcome these challenges. We are proud to help through our enhanced housing management service, Housing Proactive, and our pioneering OKEachDay service, which provides daily human contact, 365 days a year.

When they use our OKEachDay service tenants confirm they are OK by simply pressing a button on a touchscreen device every day.

This allows housing teams to focus on tenants who have higher needs. If a tenant doesn’t press their button, our specially trained team will call them to confirm everything is ok.

If we can’t reach them or we think they may need help, we can contact the housing provider, a nominated contact or, if necessary, the emergency services.

We can take action quickly and efficiently, removing the risk of people being left without help for long periods.

OKEachDay helps tenants to feel safe and secure in the knowledge someone will help if they don’t press their button.

Our Housing Proactive service is also available through our touchscreen devices, offering eight methods of communication between landlord and tenant, including a repairs reporting app, survey app to collect tenant satisfaction measures and two-way messaging.

OKEachDayEnvironmental SensorsHousing Proactive

If you would like to know more please contact us.

What we do

  • Solutions
  • Products and services
  • Optimising staff resources
    Reducing time spent on routine and less productive tasks to enable housing teams to focus on where the needs are greatest
  • Digital Switchover
    Our ‘Beyond Warden Call’ alternative to hard wired alarm systems is easy to install, low cost, compliant and is Digital Switchover ready
  • Avoiding undiscovered deaths
    A 365 day a year ‘check in’ service, with contact centre back up and escalation pathways to avoid a lack of contract going unnoticed
  • Beyond Warden Call
    Easier, simpler and lower-cost ‘warden call’ with a portable touchscreen and self-service.
  • Housing Proactive
    Increase two-way engagement with customers for more effective housing management.
  • OKEachDay
    A service that keeps customers safe, and live independently for longer in their own homes.
  • Repairs reporting
    A free repairs app helps customers request repairs themselves, and accelerates digital engagement.
  • Video door entry
    Full colour, high resolution video giving customers the ability to answer calls and let people into their home without having to leave their chair.
  • WiFi
    Commercial grade WiFi allowing you to move away from costly hardwired systems, promote digital inclusion and future proof your services.
  • Video calling
    Dramatically improve efficiency compared with personal visits with the ability to video call tenants in their own home .
  • Environmental sensors
    Wireless detectors that highlight changes in humidity and temperature, indicating problems with damp and mould, poor ventilation or heating failures.
  • Smoke alarms
    A fire safety solution using wireless multi-sensor smoke alarms with online reporting to track their performance remotely.
  • Digital telecare and wearables
    Digital Switchover ready devices, that include GPS and falls detection, and can be worn both inside and outside of the home.

Partners and Accreditation

consortium
employer_rec_scheme
iso27001
iso9001
northernhousingawards
TSA_Membership
National Housing Federation
caller

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News from Alertacall plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.

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