Current Vacancies

Your opportunity to join one of the most innovative companies in the UK providing a service which is all about improving people’s lives

current vacancies

Join our team

Alertacall team members care deeply about what they do and are given leadership training, coaching, activity days and other fun opportunities as well as great pay.

Many of our roles are based at our head office in beautiful Windermere, but from time to time we also have opportunities in other locations, particularly London, Warrington and the South West.

Current opportunities

Client Development Manager

This is an amazing opportunity to join a passionate and progressive organisation.

We are looking for someone to help increase our social housing client base by promoting existing and new Alertacall services to the sector. With a full understanding of our product range the successful candidate will generate leads, nurture them through contractual frameworks, and work with our other teams on subsequent service implementation.

What you’ll be doing

  • Attend industry events to promote Alertacall services and generate new leads
  • Use other channels and networks to generate new leads
  • Maintain regular contact (telephone, face to face, video and email depending on need) with all prospects and foster good relationships
  • Seek opportunities to increase the number of stakeholders within prospect organisations, especially economic buyers
  • Develop proposals for pilots and the full implementation of services
  • Be responsible for your own prospects, working with the team to move leads along the pipeline in order to convert them into clients
  • Carry out presentations to client staff and their residents to allow them to fully understand our services, their features and benefits
  • Ensure the smooth handover of newly acquired clients to the account management team

Who we’re looking for

Reporting directly to the Head of Client Development, the ideal candidate will be service/client orientated with previous sales and business development experience and have worked within a business to business client facing role.

We’re particularly interested to speak with people who have one or more of the following:

1)     previously worked with or in the Social Housing Sector

2)     previously sold services into the Social Housing Sector

3)     prior experience with any of the following: commercial WiFi, door entry systems, repairs reporting management, smoke alarms

As an effective communicator with excellent influencing and negotiation techniques, you’ll be competent in the generation of new leads, have experience of cold calling and the ability to present confidently.

You’ll be able to absorb new information quickly, utilise problem solving skills and act accordingly. Working as part of a team within a project framework, you will manage day to day tasks to ensure deadlines are met.  With self-discipline you will also possess the ability to work independently.

As you’d expect, we need someone who is IT Literate, with a good knowledge of Microsoft Word, Excel & PowerPoint, and ideally Google suite.

Whilst the role is principally home based, there will be a hybrid of virtual and in person meetings – the latter requiring some UK wide travel so you must have a car & be willing to stay away from home. Ideally located within the M4 Corridor (London commutable), as the territory covers from South Birmingham to the South Coast.

Package details

TBD depending on experience and industry knowledge.

A bit about us

Alertacall is an award winning private company founded in 2004 that combines ingenious technology and passionate people to create a number of services which improve the lives of tens of thousands of people. Your focus will be within the housing sector, but we also work with organisations in health & social care, as well as having private customers nationwide.

Our HQ is in Windermere with another office in Warrington, however, our 70+ team are based all over the country.

What to do next

If you’re looking for a meaningful role and want to be part of a fantastic team, send us a covering email (or a link to a video) to jobs@alertacall.com setting out why you think you’d be perfect for this role, including a CV that sets out your experience to date.

Be sure to tell us something about your own likes, interests and ambitions in life, as well as what attracted you to this role and our organisation.

Now, over to you and good luck!

Quantity Surveyor (Qualified or Training)

Due to substantial growth over the last 6 months, Alertacall is hiring again – and we’d love you to join our team.

Alertacall is a successful, growing business, providing services to tens of thousands of higher needs individuals across the UK. The role holder for this important position will be an active leadership point within the team for our next generation of innovations to ensure we deliver our services in line with our Mission and Values.

Are you looking for that next career opportunity – that will allow you to build on your experience to date amongst a dynamic team that is really focussed on delivering the best outcomes for our customers, so many of which need our support.

You’ll be involved in a variety of projects in a client facing role, involved in the Bid & Solution Design, Scoping and Implementation of our services. You’ll be working with and managing our subcontractors alongside our Project Manager acting as the point of Compliance and Quality control.

We are looking for someone who:

  • Is either qualified, or training as a Quantity Surveyor.

  • Health & Safety Qualified/Trained, competent in RAMS.

  • Is an assertive communicator that can listen sensitively and is able to adapt communication to the audience both internally and externally.

  • Has the ability to engage, motivate and support multiple subcontractors.

  • Takes accountability for the delivery of projects, seeing through from conception to completion, with a real focus on detail.

  • Works in partnership with sub contractors and our strategic partners.

  • Is able to identify issues, obstacles, and opportunities and then develop and implement effective solutions, helping clients to implement the best solution.

  • Can manage costs against a budget, including and change in line with adjustments in project scope.

  • Competent in the use of CAD tools.

Are you someone with a background and interest in technology projects who thrives working in a busy team environment? Will you bring the energy and enthusiasm to ensure projects are delivered successfully to help our clients and customers feel safe, connected and informed?

If so we’d love to hear from you – you’ll report directly to our COO and work closely with our Leadership team to make things happen. Our team is passionate about creating technology and delivering services that help others, come join us and have some fun doing so!

Package details

  • Full-time.

  • Permanent.

  • Monday – Friday.

  • Driving Licence preferred

  • Quantity Surveying Qualification preferred.

What to do next

If you’re looking for a meaningful role and want to be part of a fantastic team, send us a covering email (or a link to a video) to jobs@alertacall.com setting out why you think you’d be perfect for this role, including a CV that sets out your experience to date.

Be sure to tell us something about your own likes, interests and ambitions in life, as well as what attracted you to this role and our organisation.

Now, over to you and good luck!

Full stack software developer

A fantastic opportunity for a talented Full-Stack Software Developer to become part of our team based in beautiful Windermere, extending the platform that powers our unique business and helping us create superb new products that will improve lives. The role offers a high degree of freedom to explore emergent technologies. This role is home based with the occasional need to travel.

You will need proven experience of bringing software projects to life within an agile team using Python, AngularJS, RESTful services/microservices and various other technologies like Node.js that are used in modern web applications. You will also be supporting migration between technologies.

An interest or real experience in the design of software architecture would be an advantage as well as leading on projects from user story through to production. We’re looking for smart and likeable people who enjoy problem solving and making the world a better place.

Technologies

  • Python (Flask / Django)
  • JavaScript / TypeScript / AngularJS
  • Java (EE / Spring)
  • Node.js
  • CFML on Lucee (legacy)
  • HTML5 / CSS3 / PWA
  • REST / JSON / JWT
  • PostgreSQL / MySQL / ActiveMQ
  • Git / SSH / LDAP/ Slack
  • Ubuntu / Apache Tomcat / Nginx / HAProxy / WSGI / SSL / TLS
  • VMWare ESXi / Docker / Rancher / Kubernetes / Vagrant

Working pattern

The technology team is based in Windermere so there would be an expectation that you could be in the office on a regular basis, however the exact location is flexible due to the current climate. You would also from time to time be part of an on-call rota supporting the software platform.

Salary and benefits

Depending on experience.

How to apply

Send a covering letter/email (or a link to a video) to jobs@alertacall.com setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you to this role and our organisation.

Customer Services Team Member

Are you an aspiring customer service team member looking for an exciting opportunity to do meaningful work that really makes a difference?

Do you want to work short part time shifts that fit in with your other life commitments or work longer shifts to take home more pay? Are you looking for a company dedicated to providing career opportunities that will allow you to excel at your strengths?  Then we want to hear from you! Apply for one of our exciting Customer Service opportunities today and start your career journey in 2022 with a new role in a fast-growing company.

 

What do our Customer Service Team Members do?

The work you will do at Alertacall is meaningful and makes a real difference to our thousands of customers. Each day, we make contact with vulnerable people across the UK as part of our OKEachDay Service. We speak to these customers over the phone to confirm everything is okay with themselves and their property. You’ll be involved with a variety of tasks including talking to customers directly to confirm their safety, helping them report repairs and speaking to their housing officers and family members.

Our team strives to be Caring, Reliable, Passionate, Knowledgeable and Progressive. We are looking for team members who can demonstrate these values by providing excellent customer service to our vulnerable customers. This role is majority Home Based though we do require candidates to be able to attend the office when required. We have two offices: one in Windermere (The Lake District) and one in Warrington.

 

What skills do I need to be able to do this job role?

  • A clear and friendly telephone manner with the ability to make friendly and empathetic phone calls to older and vulnerable people.
  • Excellent computer skills and a keen attention to detail when inputting customer data from all types of calls and voicemails.
  • Great listening skills so that you can understand and act upon a customer’s needs.
  • The ability to follow our priorities, processes and procedures, so we can ensure our customers are kept safe at all times.
  • A strong desire to reassure and help.

 

What are the best bits?

  • A caring, supportive team.
  • Meaningful work with a clear sense of purpose.
  • Opportunity for development and progression no matter your shift pattern.
  • Short, part time shifts available that work well with parents and students.
  • A set shift pattern so you can plan ahead for the year.
  • Work alternate weekends, not every weekend.
  • Regular opportunity to pick up Extra Shifts but no expectation to.
  • Full training and development throughout your time with Alertacall.

 

What do I do next?

All we need at this point is your name and email address. Do this by sending your name and email address to jobs@alertacall.com. We will then be in touch with details of how to further your application.

 

Please note that we are open 365 days per year to provide support to our vulnerable customers. This role involves some bank holiday shifts and festive working.

find out how you could benefit

our services

Housing Proactive

Enables housing providers to improve contact and reporting on housing related issues for properties in which there are higher needs groups.

Read More
OKEachDay

For private individuals seeking to maintain independence in their own home. Available from less than £4 a week.

Read More
Envosense

Reduce repairs bills through the early detection of issues, protect against the risk of homes not being habitable, and help identify potential fuel poverty or arrears.

Read More
Work in housing? Access our brochure

Here you will find details of how Alertacall can help you reimagine services in supported housing and move away from costly hardwired systems.

The best Digital Switchover solution really is here - everything you need to know about the Housing Proactive system, including the touchscreen for residents and contact from our team, plus our range of additional services.