Current Vacancies

Your opportunity to join one of the most innovative companies in the UK providing a service which is all about improving people’s lives

current vacancies

Join our team

Alertacall team members care deeply about what they do and are given leadership training, coaching, activity days and other fun opportunities as well as great pay.

Many of our roles are based at our head office in beautiful Windermere, but from time to time we also have opportunities in other locations, particularly London, Warrington and the South West.

Current opportunities

Campaigns and Events Executive

We have an exciting opportunity for a Campaigns and Events Executive to join our newly established marketing team. This is a key hire for the business and would suit a marketing professional with 2+ years experience, looking to take the next step in their career, within a passionate and progressive organisation.

Reporting to the Head of Marketing, you will be responsible for implementing engaging campaigns and events that will promote the organisation, attract and nurture new leads and keep us engaged with existing customers. 

We are seeking someone who is North-West based who can travel easily to our Warrington office. Flexible and hybrid working available. On the job training and coaching provided.

Responsibilities

Communications and campaigns 

  • Coordinate integrated campaigns focussed on customer retention, acquisition and nurture – utilising online and offline channels
  • Develop and implement marketing automation to enhance campaign efficiency
  • Coordinate customer research and surveys to develop content for marketing purposes 

Data, CRM and reporting

  • Ongoing capture and cleansing of customer data, creating data lists for targeting purposes
  • Ensure data lists for marketing purposes adhere to GDPR protocols
  • Provide analytical reporting on marketing campaigns including open rates from email campaigns, attendee rates and post event follow-up reports

Events

  • Support the client development and marketing team with the coordination and project management of events, speaker opportunities and sponsorships
  • Manage the complete booking process and logistics for all sector events and exhibitions
  • Support the planning, coordination and promotion of hosted events
  • From time to time, attend sector events for insight and to provide support for colleagues

Promotional merchandise, literature and print

  • Be responsible for managing stock levels of brand merchandise and literature, replenishing stock by liaising with printers and suppliers as required
  • Prepare and send promotional collateral to customers and colleagues as required

Other

  • Act as a brand guardian 
  • Proofread all newly created marketing collateral
  • Build strong working relationships with all teams
  • Undertake other duties to meet the demands of the business
  • Actively contribute to the team with ideas for client development and marketing activities

Who we are looking for

You will:

  • Have excellent written and verbal communication skills with a high level of attention to detail
  • Be self-motivated with the ability to use initiative and provide pro-active support to colleagues
  • Have great analytical and problem solving skills
  • Have creative flair
  • Be able to work calmly under pressure 
  • Be a confident team player

Desirable Qualifications/Experience

  • Events/marketing/campaigns background 
  • CIM qualification or relevant degree 
  • IT literate 
  • Sound proofreading and copywriting skills
  • Knowledge of CRM or data management systems and their functionality
  • Experience of email automation
  • Experience of coordinating events

Package details

  • Reporting to: Head of Marketing
  • Department: Client Development
  • Location: North-West based
  • Salary: TBD depending on experience

A bit about us

Alertacall is an award winning private company founded in 2004 that combines ingenious technology and passionate people to create a number of services which improve the lives of tens of thousands of people. 

We have offices in Windermere and Warrington, however, our 100+ team are based all over the country.

What to do next

If you’re looking for a meaningful role and want to be part of a fantastic team, send us a covering email (or a link to a video) to jobs@alertacall.com setting out why you think you’d be perfect for this role, including a CV that sets out your experience to date.

Be sure to tell us something about your own likes, interests and ambitions in life, as well as what attracted you to this role and our organisation.

Now, over to you and good luck!

Quantity Surveyor (Qualified or Training)

Due to substantial growth over the last 6 months, Alertacall is hiring again – and we’d love you to join our team.

Alertacall is a successful, growing business, providing services to tens of thousands of higher needs individuals across the UK. The role holder for this important position will be an active leadership point within the team for our next generation of innovations to ensure we deliver our services in line with our Mission and Values.

Are you looking for that next career opportunity – that will allow you to build on your experience to date amongst a dynamic team that is really focussed on delivering the best outcomes for our customers, so many of which need our support.

You’ll be involved in a variety of projects in a client facing role, involved in the Bid & Solution Design, Scoping and Implementation of our services. You’ll be working with and managing our subcontractors alongside our Project Manager acting as the point of Compliance and Quality control.

We are looking for someone who:

  • Is either qualified, or training as a Quantity Surveyor.

  • Health & Safety Qualified/Trained, competent in RAMS.

  • Is an assertive communicator that can listen sensitively and is able to adapt communication to the audience both internally and externally.

  • Has the ability to engage, motivate and support multiple subcontractors.

  • Takes accountability for the delivery of projects, seeing through from conception to completion, with a real focus on detail.

  • Works in partnership with sub contractors and our strategic partners.

  • Is able to identify issues, obstacles, and opportunities and then develop and implement effective solutions, helping clients to implement the best solution.

  • Can manage costs against a budget, including and change in line with adjustments in project scope.

  • Competent in the use of CAD tools.

Are you someone with a background and interest in technology projects who thrives working in a busy team environment? Will you bring the energy and enthusiasm to ensure projects are delivered successfully to help our clients and customers feel safe, connected and informed?

If so we’d love to hear from you – you’ll report directly to our COO and work closely with our Leadership team to make things happen. Our team is passionate about creating technology and delivering services that help others, come join us and have some fun doing so!

Package details

  • Full-time.

  • Permanent.

  • Monday – Friday.

  • Driving Licence preferred

  • Quantity Surveying Qualification preferred.

What to do next

If you’re looking for a meaningful role and want to be part of a fantastic team, send us a covering email (or a link to a video) to jobs@alertacall.com setting out why you think you’d be perfect for this role, including a CV that sets out your experience to date.

Be sure to tell us something about your own likes, interests and ambitions in life, as well as what attracted you to this role and our organisation.

Now, over to you and good luck!

Full stack software developer

A fantastic opportunity for a talented Full-Stack Software Developer to become part of our team based in beautiful Windermere, extending the platform that powers our unique business and helping us create superb new products that will improve lives. The role offers a high degree of freedom to explore emergent technologies. This role is home based with the occasional need to travel.

You will need proven experience of bringing software projects to life within an agile team using Python, AngularJS, RESTful services/microservices and various other technologies like Node.js that are used in modern web applications. You will also be supporting migration between technologies.

An interest or real experience in the design of software architecture would be an advantage as well as leading on projects from user story through to production. We’re looking for smart and likeable people who enjoy problem solving and making the world a better place.

Technologies

  • Python (Flask / Django)
  • JavaScript / TypeScript / AngularJS
  • Java (EE / Spring)
  • Node.js
  • CFML on Lucee (legacy)
  • HTML5 / CSS3 / PWA
  • REST / JSON / JWT
  • PostgreSQL / MySQL / ActiveMQ
  • Git / SSH / LDAP/ Slack
  • Ubuntu / Apache Tomcat / Nginx / HAProxy / WSGI / SSL / TLS
  • VMWare ESXi / Docker / Rancher / Kubernetes / Vagrant

Working pattern

The technology team is based in Windermere so there would be an expectation that you could be in the office on a regular basis, however the exact location is flexible due to the current climate. You would also from time to time be part of an on-call rota supporting the software platform.

Salary and benefits

Depending on experience.

How to apply

Send a covering letter/email (or a link to a video) to jobs@alertacall.com setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you to this role and our organisation.

Customer Services Team Member

Are you an aspiring customer service team member looking for an exciting opportunity to do meaningful work that really makes a difference?

Do you want to work short part time shifts that fit in with your other life commitments or work longer shifts to take home more pay? Are you looking for a company dedicated to providing career opportunities that will allow you to excel at your strengths?  Then we want to hear from you! Apply for one of our exciting Customer Service opportunities today and start your career journey in 2022 with a new role in a fast-growing company.

 

What do our Customer Service Team Members do?

The work you will do at Alertacall is meaningful and makes a real difference to our thousands of customers. Each day, we make contact with vulnerable people across the UK as part of our OKEachDay Service. We speak to these customers over the phone to confirm everything is okay with themselves and their property. You’ll be involved with a variety of tasks including talking to customers directly to confirm their safety, helping them report repairs and speaking to their housing officers and family members.

Our team strives to be Caring, Reliable, Passionate, Knowledgeable and Progressive. We are looking for team members who can demonstrate these values by providing excellent customer service to our vulnerable customers. This role is majority Home Based though we do require candidates to be able to attend the office when required. We have two offices: one in Windermere (The Lake District) and one in Warrington.

 

What skills do I need to be able to do this job role?

  • A clear and friendly telephone manner with the ability to make friendly and empathetic phone calls to older and vulnerable people.
  • Excellent computer skills and a keen attention to detail when inputting customer data from all types of calls and voicemails.
  • Great listening skills so that you can understand and act upon a customer’s needs.
  • The ability to follow our priorities, processes and procedures, so we can ensure our customers are kept safe at all times.
  • A strong desire to reassure and help.

 

What are the best bits?

  • A caring, supportive team.
  • Meaningful work with a clear sense of purpose.
  • Opportunity for development and progression no matter your shift pattern.
  • Short, part time shifts available that work well with parents and students.
  • A set shift pattern so you can plan ahead for the year.
  • Work alternate weekends, not every weekend.
  • Regular opportunity to pick up Extra Shifts but no expectation to.
  • Full training and development throughout your time with Alertacall.

 

What do I do next?

All we need at this point is your name and email address. Do this by sending your name and email address to jobs@alertacall.com. We will then be in touch with details of how to further your application.

 

Please note that we are open 365 days per year to provide support to our vulnerable customers. This role involves some bank holiday shifts and festive working.

find out how you could benefit

our services

Housing Proactive

Enables housing providers to improve contact and reporting on housing related issues for properties in which there are higher needs groups.

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OKEachDay

For private individuals seeking to maintain independence in their own home. Available from less than £4 a week.

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Envosense

Reduce repairs bills through the early detection of issues, protect against the risk of homes not being habitable, and help identify potential fuel poverty or arrears.

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Find out how we radically improve housing management

Here you will find details of how Alertacall can help you reimagine services in properties with older people, or other higher needs occupants, to accelerate digital engagement, increase contact and improve tenant satisfaction .

This includes moving away from costly hard wired 'warden call' systems to a compliant, lower cost, and versatile solution that is Digital Switchover ready. We provide touchscreens for all properties, contact from our team, plus a range of additional services.