Current Vacancies

Your opportunity to join one of the most innovative companies in the UK providing a service which is all about improving people’s lives

current vacancies

Join our team

Alertacall team members care deeply about what they do and are given leadership training, coaching, activity days and other fun opportunities as well as great pay.

Many of our roles are based at our head office in beautiful Windermere, but from time to time we also have opportunities in other locations, particularly London, Warrington and the South West.

Current opportunities

Sales Person for Socially Positive Company

Are you an exceptional SALES PERSON who wants to build a career with an award-winning socially positive company?

We are looking for exceptional sales people, with honesty, integrity and passion to sell our life-changing services to the social housing and retirement living sector. There is great earnings potential, ongoing training, and a superb team to work with – but most importantly, we are looking for people who buy into our mission of ‘improving the lives of as many people as possible’. This is your chance to sell something that does real good and saves lives.

What you will be doing

  • Reaching out to various stakeholders at existing and new clients to develop relationships
  • Listening carefully to what clients say to understand how our services can help them
  • Attending events all over the UK to promote Alertacall services and generate leads
  • Delivering compelling sales presentations and Q+A at meetings and events nationwide
  • Ensuring the smooth handover of new clients to the account management team
  • Working with colleagues to create quotes, proposals and other documents
  • Taking your own initiative to generate opportunities outside of those created for you

Essential skills and experience

  • 3+ Years proving selling success
  • An attention to detail because our sales are complex
  • Excellent written and spoken English
  • The innate ability to “own” and “drive” opportunities
  • The ability to adapt and learn quickly
  • Up to date computer skills, using cloud based services
  • Honesty, a desire to “get on with it” and self-awareness

Desirable experience

  • Multi-stakeholder selling over lengthy sales cycles
  • Working with social housing or retirement living providers
  • Selling products around digital engagement
  • Selling telecare or other assistive technology

If you do not have all these experiences, but do have a tremendous capacity to absorb new information, then training can be given.

Salary and other details

You will work from our Warrington office a min of 2 days a week – so ideally will live within 90 minutes. You will otherwise work from home, or be or travelling around the country to meet with clients and potential clients. You will report to our Head of Client Development and work in a close and supportive team, with ongoing training and development. The role is permanent and full time Monday to Friday.

Salary: TBD

The bonus structure is based on your own success and partly that of the entire team.

Who is Alertacall

Alertacall is an award winning socially responsible company that helps as many people as possible feel safe, connected and informed using ingenious technology and contact with people who care. We have offices in Windermere and Warrington and about 100 team members.

Created in 2004 Alertacall was inspired by the needs of our founder’s grandmother – and we now work with dozens of organisations all over the UK who need better ways to stay in regular contact with people who are older or with additional needs. Our main clients are providers of social housing and retirement living.

What to do next

If you’re looking for a meaningful career and want to be part of a fantastic team, send us a covering email/letter setting out why you think you’d be perfect for this role, including a CV that sets out your experience to date.

Be sure to tell us something about your own interests and ambitions in life, as well as what attracted you to this role and our organisation. Now, over to you and good luck.

Email: before Tuesday 11th April 2023.

Quantity Surveyor (Qualified or Training)

Due to substantial growth over the last 6 months, Alertacall is hiring again – and we’d love you to join our team.

Alertacall is a successful, growing business, providing services to tens of thousands of higher needs individuals across the UK. The role holder for this important position will be an active leadership point within the team for our next generation of innovations to ensure we deliver our services in line with our Mission and Values.

Are you looking for that next career opportunity – that will allow you to build on your experience to date amongst a dynamic team that is really focussed on delivering the best outcomes for our customers, so many of which need our support.

You’ll be involved in a variety of projects in a client facing role, involved in the Bid & Solution Design, Scoping and Implementation of our services. You’ll be working with and managing our subcontractors alongside our Project Manager acting as the point of Compliance and Quality control.

We are looking for someone who:

  • Is either qualified, or training as a Quantity Surveyor.

  • Health & Safety Qualified/Trained, competent in RAMS.

  • Is an assertive communicator that can listen sensitively and is able to adapt communication to the audience both internally and externally.

  • Has the ability to engage, motivate and support multiple subcontractors.

  • Takes accountability for the delivery of projects, seeing through from conception to completion, with a real focus on detail.

  • Works in partnership with sub contractors and our strategic partners.

  • Is able to identify issues, obstacles, and opportunities and then develop and implement effective solutions, helping clients to implement the best solution.

  • Can manage costs against a budget, including and change in line with adjustments in project scope.

  • Competent in the use of CAD tools.

Are you someone with a background and interest in technology projects who thrives working in a busy team environment? Will you bring the energy and enthusiasm to ensure projects are delivered successfully to help our clients and customers feel safe, connected and informed?

If so we’d love to hear from you – you’ll report directly to our COO and work closely with our Leadership team to make things happen. Our team is passionate about creating technology and delivering services that help others, come join us and have some fun doing so!

Package details

  • Full-time.

  • Permanent.

  • Monday – Friday.

  • Driving Licence preferred

  • Quantity Surveying Qualification preferred.

What to do next

If you’re looking for a meaningful role and want to be part of a fantastic team, send us a covering email (or a link to a video) to setting out why you think you’d be perfect for this role, including a CV that sets out your experience to date.

Be sure to tell us something about your own likes, interests and ambitions in life, as well as what attracted you to this role and our organisation.

Now, over to you and good luck!

Full stack software developer

A fantastic opportunity for a talented Full-Stack Software Developer to become part of our team based in beautiful Windermere, extending the platform that powers our unique business and helping us create superb new products that will improve lives. The role offers a high degree of freedom to explore emergent technologies. This role is home based with the occasional need to travel.

You will need proven experience of bringing software projects to life within an agile team using Python, AngularJS, RESTful services/microservices and various other technologies like Node.js that are used in modern web applications. You will also be supporting migration between technologies.

An interest or real experience in the design of software architecture would be an advantage as well as leading on projects from user story through to production. We’re looking for smart and likeable people who enjoy problem solving and making the world a better place.


  • Python (Flask / Django)
  • JavaScript / TypeScript / AngularJS
  • Java (EE / Spring)
  • Node.js
  • CFML on Lucee (legacy)
  • HTML5 / CSS3 / PWA
  • PostgreSQL / MySQL / ActiveMQ
  • Git / SSH / LDAP/ Slack
  • Ubuntu / Apache Tomcat / Nginx / HAProxy / WSGI / SSL / TLS
  • VMWare ESXi / Docker / Rancher / Kubernetes / Vagrant

Working pattern

The technology team is based in Windermere so there would be an expectation that you could be in the office on a regular basis, however the exact location is flexible due to the current climate. You would also from time to time be part of an on-call rota supporting the software platform.

Salary and benefits

Depending on experience.

How to apply

Send a covering letter/email (or a link to a video) to setting out why you think you’d be perfect for this role and include a CV or link to a LinkedIn profile that sets out your experience to date. Be sure to tell us something about your own likes, interests and ambitions in life and what attracted you to this role and our organisation.

Customer Services Team Member

Are you an aspiring customer service team member looking for an exciting opportunity to do meaningful work that really makes a difference?

Do you want to work short part time shifts that fit in with your other life commitments or work longer shifts to take home more pay? Are you looking for a company dedicated to providing career opportunities that will allow you to excel at your strengths?  Then we want to hear from you! Apply for one of our exciting Customer Service opportunities today and start your career journey in 2022 with a new role in a fast-growing company.


What do our Customer Service Team Members do?

The work you will do at Alertacall is meaningful and makes a real difference to our thousands of customers. Each day, we make contact with vulnerable people across the UK as part of our OKEachDay Service. We speak to these customers over the phone to confirm everything is okay with themselves and their property. You’ll be involved with a variety of tasks including talking to customers directly to confirm their safety, helping them report repairs and speaking to their housing officers and family members.

Our team strives to be Caring, Reliable, Passionate, Knowledgeable and Progressive. We are looking for team members who can demonstrate these values by providing excellent customer service to our vulnerable customers. This role is majority Home Based though we do require candidates to be able to attend the office when required. We have two offices: one in Windermere (The Lake District) and one in Warrington.


What skills do I need to be able to do this job role?

  • A clear and friendly telephone manner with the ability to make friendly and empathetic phone calls to older and vulnerable people.
  • Excellent computer skills and a keen attention to detail when inputting customer data from all types of calls and voicemails.
  • Great listening skills so that you can understand and act upon a customer’s needs.
  • The ability to follow our priorities, processes and procedures, so we can ensure our customers are kept safe at all times.
  • A strong desire to reassure and help.


What are the best bits?

  • A caring, supportive team.
  • Meaningful work with a clear sense of purpose.
  • Opportunity for development and progression no matter your shift pattern.
  • Short, part time shifts available that work well with parents and students.
  • A set shift pattern so you can plan ahead for the year.
  • Work alternate weekends, not every weekend.
  • Regular opportunity to pick up Extra Shifts but no expectation to.
  • Full training and development throughout your time with Alertacall.


What do I do next?

All we need at this point is your name and email address. Do this by sending your name and email address to We will then be in touch with details of how to further your application.


Please note that we are open 365 days per year to provide support to our vulnerable customers. This role involves some bank holiday shifts and festive working.

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