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Video Door Entry

The Alertacall video door entry system helps people feel safe and secure.

Our video door entry system uses a wireless network to support full colour, high resolution video calling from visitors to the customer’s Alertacall portable touchscreen.

It is provided as part of our Housing Proactive and Housing Proactive Plus service. This gives customers the ability to answer calls and let people into their home without having to leave their chair.

It is a lower cost, higher specification alternative to traditional hardwired door entry solutions. It is also digital switchover ready.

The Alertacall video door entry system uses WiFi, so minimal cabling is required. Installation is fast and unintrusive.

If you don’t have WiFi, Alertacall can provide robust, commercial grade WiFi throughout your buildings at a fraction of the cost of replacing hardwired systems.


  • Video calling and door release through the Alertacall touchscreen
  • Cloud based information portal for remote access and management
  • Works from the comfort of an armchair
  • Video call log of visitors, whether missed or answered, available for several days on the touchscreen
  • Records unauthorised tailgating

Benefits to providers

  • Major reduction in hardwired investment
  • Increased levels of security
  • Valuable health and safety insights

Benefits to customers

  • Feeling safe and secure
  • Reduces the risk of falls
  • Useful for those with mobility concerns

If you would like to know more please contact us.

What we do

  • Solutions
  • Products and services
  • Optimising staff resources
    Reducing time spent on routine and less productive tasks to enable housing teams to focus on where the needs are greatest
  • Digital Switchover
    Our ‘Beyond Warden Call’ alternative to hard wired alarm systems is easy to install, low cost, compliant and is Digital Switchover ready
  • Avoiding undiscovered deaths
    A 365 day a year ‘check in’ service, with contact centre back up and escalation pathways to avoid a lack of contract going unnoticed
  • Beyond Warden Call
    Easier, simpler and lower-cost ‘warden call’ with a portable touchscreen and self-service.
  • Housing Proactive
    Increase two-way engagement with customers for more effective housing management.
  • OKEachDay
    A service that keeps customers safe, and live independently for longer in their own homes.
  • Repairs reporting
    A free repairs app helps customers request repairs themselves, and accelerates digital engagement.
  • Video door entry
    Full colour, high resolution video giving customers the ability to answer calls and let people into their home without having to leave their chair.
  • WiFi
    Commercial grade WiFi allowing you to move away from costly hardwired systems, promote digital inclusion and future proof your services.
  • Video calling
    Dramatically improve efficiency compared with personal visits with the ability to video call tenants in their own home .
  • Environmental sensors
    Wireless detectors that highlight changes in humidity and temperature, indicating problems with damp and mould, poor ventilation or heating failures.
  • Smoke alarms
    A fire safety solution using wireless multi-sensor smoke alarms with online reporting to track their performance remotely.
  • Digital telecare and wearables
    Digital Switchover ready devices, that include GPS and falls detection, and can be worn both inside and outside of the home.