The social housing sector is undergoing digital transformation with huge investments in websites, customer apps, portals or hubs.
However, a self service approach is the best way to increase tenant engagement and increase efficiency.
We have identified 8 answers to the question: ‘If you built it, will they come?’ You can download our white paper here.
One of the key barriers is when tenants do not have a digital device they can use for housing related activity. This is a particular challenge for older people and other higher needs groups.