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Digital Transformation and IT Teams

The social housing sector is undergoing digital transformation with huge investments in websites, customer apps, portals or hubs.

However, a self service approach is the best way to increase tenant engagement and increase efficiency.

We have identified 8 answers to the question: ‘If you built it, will they come?’ You can download our white paper here.

One of the key barriers is when tenants do not have a digital device they can use for housing related activity. This is a particular challenge for older people and other higher needs groups.


Alertacall can provide digital touchscreens free of charge, eliminating digital poverty at a stroke. These work without the need for WiFi and dramatically accelerate engagement levels.

There are several inbuilt apps that cover repairs reporting, antisocial behaviour reporting and tenant surveying. You can also provide links to your own portal.

There is even a flexible messaging capability to highlight the benefits of self-service, notify people of any changes and encourage them to engage.

If you would like to know more please contact us.

Who we help

  • By Sector
  • By Role
  • General needs housing
    Increased oversight of older and higher needs people who currently do not receive any additional support .
  • Housing for older people
    Enhanced housing management for those in supported accommodation to improve the effectiveness of housing teams .
  • Hospital Discharge
    Digital devices with regular ‘check ins’, medication and appointment prompts that improve patient outcomes and reduce readmission rates.
  • Domiciliary care
    A stepping stone service to in-home care, and a valuable complement to existing care provision providing additional reassurance checks.
  • Senior leadership teams
    Working across the organisation to design the most successful digital engagement initiatives which are future proofed, and work for all parts of the organisation – including tenants
  • Housing teams
    With a growing tenant base of older people and other higher needs groups, housing teams need increased oversight of tenants’ needs, at the same time as reducing their own workload.
  • Asset teams
    The forthcoming digital switchover requires an upgrade or alternative to hard wired systems. Our Beyond Warden Call system is easy to install, maintain, compliant, and is much more than a like-for-like replacement.
  • Digital transformation and IT teams
    Fully realising the benefits of self service transformation requires high adoption levels amongst even the hardest to reach groups. Find out how we overcome these challenges.
  • Procurement and finance teams
    Find out how we are not just a low cost option, but one with high levels of funding and demonstrable returns on investment.
  • Hospital discharge
    Increase the efficiency of the hospital discharge process, reduce Delayed Transfers of Care, and levels of readmission.
  • Domiciliary care
    Secure new clients with a low cost ‘stepping stone’ service into domiciliary care, or a hybrid solution with traditional home care visits, that helps meet clients’ budgets or helps with staff shortages.