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Housing for people with mental health conditions

A unique wellbeing check and reassurance call service which also detects changing needs.

With one in six UK adults suffering from mental health issues in the UK, a large proportion of the population is affected at some point in their life, with anxiety and depression being the most common condition. The contact centre team at Alertacall has been trained in speaking to individuals who may have one or more mental health conditions.

This includes a mental health awareness Course (Level 1) provided by MIND. MIND has also delivered suicide alertness training provided to all our contact centre team. Most full-time staff, including all of our team leaders, have passed the MIND written Mental Health Awareness college course (level 2).

In addition, we are part of “Dementia Friends”, an Alzheimer’s Society initiative.

We do not measure our team members against productivity measures such as the number of calls made or call length. Instead, our team takes the time to listen to each customer and ensure a friendly and professional service at all times.

We deal with large numbers of individuals living in either their own home or in those owned by housing providers.

We provide a daily check, either initiated by the individual or by Alertacall.

Our services allow people who want to get on with their day to do so without interruptions. Those who want to have a social interaction have the option of speaking to our team every day.

This daily human contact can help people feel happier and live longer, happier lives with fewer mental health problems.

The service also:

  • Provides daily confirmation everything is fine
  • Offers reassurance calls to people
  • Detects changing needs over time and can highlight if a mental health issue is improving or deteriorating
  • We provide birthday cards and Christmas cards to our customers to reinforce our support and show we care

To find out more about how OKEachDay can help call us on 0808 208 1234 or email

If you would like to know more please contact us.

Who we help

  • By Sector
  • By Role
  • General needs housing
    Increased oversight of older and higher needs people who currently do not receive any additional support .
  • Housing for older people
    Enhanced housing management for those in supported accommodation to improve the effectiveness of housing teams .
  • Hospital Discharge
    Digital devices with regular ‘check ins’, medication and appointment prompts that improve patient outcomes and reduce readmission rates.
  • Domiciliary care
    A stepping stone service to in-home care, and a valuable complement to existing care provision providing additional reassurance checks.
  • Senior leadership teams
    Working across the organisation to design the most successful digital engagement initiatives which are future proofed, and work for all parts of the organisation – including tenants
  • Housing teams
    With a growing tenant base of older people and other higher needs groups, housing teams need increased oversight of tenants’ needs, at the same time as reducing their own workload.
  • Asset teams
    The forthcoming digital switchover requires an upgrade or alternative to hard wired systems. Our Beyond Warden Call system is easy to install, maintain, compliant, and is much more than a like-for-like replacement.
  • Digital transformation and IT teams
    Fully realising the benefits of self service transformation requires high adoption levels amongst even the hardest to reach groups. Find out how we overcome these challenges.
  • Procurement and finance teams
    Find out how we are not just a low cost option, but one with high levels of funding and demonstrable returns on investment.
  • Hospital discharge
    Increase the efficiency of the hospital discharge process, reduce Delayed Transfers of Care, and levels of readmission.
  • Domiciliary care
    Secure new clients with a low cost ‘stepping stone’ service into domiciliary care, or a hybrid solution with traditional home care visits, that helps meet clients’ budgets or helps with staff shortages.