A unique wellbeing check and reassurance call service which also detects changing needs.
With one in six UK adults suffering from mental health issues in the UK, a large proportion of the population is affected at some point in their life, with anxiety and depression being the most common condition. The contact centre team at Alertacall has been trained in speaking to individuals who may have one or more mental health conditions.
This includes a mental health awareness Course (Level 1) provided by MIND. MIND has also delivered suicide alertness training provided to all our contact centre team. Most full-time staff, including all of our team leaders, have passed the MIND written Mental Health Awareness college course (level 2).