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Repairs Reporting

The Alertacall Repairs App helps customers request repairs themselves, encourages better communication with landlords and accelerates digital engagement.

The app can integrate with existing in-house repairs reporting systems and is free to users of our Housing Proactive and Housing Proactive Plus service.

It has been designed to promote self-service reporting by taking the customer through a simple step-by-step process. This reduces the volume of calls to in-house contact centres and avoids call waiting times for the customer.

Landlords can send regular reminders through the touchscreen to prompt customers to carry out maintenance checks. It also encourages more efficient reporting, which helps repairs teams identify and prioritise maintenance issues.

A call back option is a key feature of the app, giving all customers the opportunity to speak directly with a highly trained member of our team. This is a particularly useful tool for visually impaired customers.

Features

  • Simple and easy to use
  • Call back option
  • Repair details emailed directly to provider
  • Option to develop API links for direct input into your own system

Benefits to providers

  • Reduces demand on your contact centre
  • Ensures sufficient information is provided to the repairs team

Benefits to customers

  • Reduces call waiting times
  • Repairs can be actioned sooner, reducing potential risk

If you would like to know more please contact us.

What we do

  • Solutions
  • Products and services
  • Optimising staff resources
    Reducing time spent on routine and less productive tasks to enable housing teams to focus on where the needs are greatest
  • Digital Switchover
    Our ‘Beyond Warden Call’ alternative to hard wired alarm systems is easy to install, low cost, compliant and is Digital Switchover ready
  • Avoiding undiscovered deaths
    A 365 day a year ‘check in’ service, with contact centre back up and escalation pathways to avoid a lack of contract going unnoticed
  • Beyond Warden Call
    Easier, simpler and lower-cost ‘warden call’ with a portable touchscreen and self-service.
  • Housing Proactive
    Increase two-way engagement with customers for more effective housing management.
  • OKEachDay
    A service that keeps customers safe, and live independently for longer in their own homes.
  • Repairs reporting
    A free repairs app helps customers request repairs themselves, and accelerates digital engagement.
  • Video door entry
    Full colour, high resolution video giving customers the ability to answer calls and let people into their home without having to leave their chair.
  • WiFi
    Commercial grade WiFi allowing you to move away from costly hardwired systems, promote digital inclusion and future proof your services.
  • Video calling
    Dramatically improve efficiency compared with personal visits with the ability to video call tenants in their own home .
  • Environmental sensors
    Wireless detectors that highlight changes in humidity and temperature, indicating problems with damp and mould, poor ventilation or heating failures.
  • Smoke alarms
    A fire safety solution using wireless multi-sensor smoke alarms with online reporting to track their performance remotely.
  • Digital telecare and wearables
    Digital Switchover ready devices, that include GPS and falls detection, and can be worn both inside and outside of the home.

Partners and Accreditation

consortium
employer_rec_scheme
iso27001
iso9001
northernhousingawards
TSA_Membership
National Housing Federation
caller

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