By increasing contact with people you can understand more about their changing needs.
Our OKEachDay service operates 365 days a year.
The individual who is very independent this month and engages by pressing the OKEachDay button may forget in six months time. In 12 months they may become more reliant on speaking with our contact centre team.
These changes in behaviour are an early flag for housing, health or care teams and highlight where more staff time will be required. They could be temporary or permanent and due to physical or mental conditions.