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Our people

Based across our locations in Windermere and Warrington our team is passionate about the service it provides to ensure the best possible client and customer care. We pride ourselves on selecting brilliant people who believe deeply in our values and invest in them with excellent training, coaching and leadership development.

To achieve this we work closely with a range of expert coaches, leadership development organisations and higher education institutes. Our people continually develop personally and professionally, and are trained in key areas for our clients, such as reflective listening, mental health and dementia awareness.

Professional advancement is important to us, with many team members progressing through the organisation into management or leadership roles. To ensure all our services remain truly person-centred all team members, including our CEO, routinely speak to end-customers of our services, for example, the older people we have contact with.

Alertacall people are Passionate, Progressive, Caring, Reliable and Knowledgeable. There is an employee well-being forum which is driven by our team members and which feeds into leadership decision making and our people development strategy. Our people also organise diverse social activities to create a fun and inclusive workplace.

Our Executives, Board Members and some of our team

James Batchelor

CEO & Founder

James Batchelor is Chief Executive and founder. He created Alertacall to develop and market his invention of the “I am okay” button and system, now known as the OKEachDay platform. He is an experienced inventor, entrepreneur, investor and systems architect with successful ventures in internet service provision, software development, telecommunications, online retail and recruitment. James is also an expert on issues surrounding the ageing population, regularly invited to speak about innovation and counsels senior decision makers about future technologies.

Adrian Cross

Chief Operations Officer

Adrian leads our operational teams to ensure we are delivering the best possible service to our clients and are continually developing our people. With over 17 years in senior leadership roles, he has lead the creation, development and growth of industry leading contact centres for business in the UK and overseas. In his spare time, Adrian loves a run in the fells, so if you fancy a run let him know!

Neil Jurd OBE

Director & Leadership Coach

Neil Jurd provides leadership and logistical insight into the company. Neil served as an Officer in the British Army, is a former Royal Military Academy Sandhurst Instructor, Cranfield MA Graduate, student at Manchester Business School and Graduate of Advanced Command and Staff College. Neil was for several years Deputy President of the Army Officer Selection Board and has also been Head of Logistics at British Sugar. Neil is also Course Director for the Leadership Trust, and a regular speaker at Directors’ Forums, he also founded a youth development charity.

Mike Elliot

Financial Director

Mike has over 18 years’ experience in Finance, working with a variety of founders and investors to optimise funding and financial solutions for small businesses. He has been part of the Alertacall journey since leading the process that saw Middleton Enterprises become a shareholder in 2021. He works closely with the leadership team on all aspects of finance, strategy and stakeholder management. Outside of work he’s playing squash whenever family commitments allow it.

Ben Lambert

Head of Client Development

Ben has more than 10 years experience developing and fostering positive client relationships, and is now responsible for client growth and ensuring excellent client satisfaction across all our services. He’s lived and worked across 3 continents so is well accustomed to travelling the country meeting with clients. If you’re looking for your next challenge give him a shout – though be careful, he might suggest running a marathon or climbing a volcano!

Lynsey Hartley

Head of People

Lynsey plays a key role in shaping and delivering Alertacall’s people strategy, ensuring a positive, high-performing workplace. As Head of People, she is dedicated to employee engagement, development, and fostering a culture where teams feel empowered to thrive.Outside of work Lynsey has renovated properties, enjoys time with family and friends and is partial to a hot chocolate and a slice of cake!

Jo Webb

Specialist Project Manager

With a degree in Commercial Art, Jo is an experienced designer and project manager and has been an integral part of Alertacall since its inception. Her involvement has encompassed many aspects of the business including operations, finance, recruitment, design. Jo is a keen walker and cafe enthusiast, and will be able to tell you the best place to get cake in the Lakes.

Nigel Flower

Client Development Manager

Nigel brings a wealth of experience in developing long-term partnership relationships and plays a pivotal role in supporting housing providers from the point where options are first explored with Alertacall, right through to service deployment and implementation. For the past 10 years, Nigel has lived in the US. In his spare time, Nigel enjoys lots of walks with the dogs, playing pool (mainly US 9 Ball), and travelling the canals of the UK.

Katy Dunn

Client Relationship Manager

Katy plays a pivotal role looking after all of our existing clients to ensure they're getting the most from our services, providing vital training and support all over the country. She's a (reasonably) keen runner, having recently completed the Manchester half-marathon for charity and a jigsaw puzzle enthusiast. Katy also enjoys camping trips to the Lake District so if you’re looking for campsite recommendations (or just a guide to the cosiest Lake District pubs), she is more than happy to help.

Iain Wild

Project Manager

Iain leads the implementation of our Beyond Warden Call solution (BWC), ensuring a seamless transition for social landlords moving away from traditional hardwired alarm systems in supported housing. With extensive expertise in project and change management, coupled with significant industry experience, including his time at Anchor, Iain is a trusted expert in his field. Outside work, he enjoys competing in triathlons, keeping fit, camping with the family, eating, and drinking at a local country pub.

Ben Mort

Product Manager (Beyond Warden Call)

Ben Mort is our dedicated Product Manager for Beyond Warden Call. Ben brings a wealth of experience to Alertacall, with 16 years in managing complex IT operations for schools and academies and over 6 years leading innovative Product teams. His passion lies in understanding customer needs and developing user-friendly, reliable solutions. Ben ensures that our Beyond Warden Call system exceeds expectations, incorporating leading-edge technology to enhance digital engagement and independence for users. Outside of work, Ben enjoys quality time with loved ones, outdoor activities, and a bit of friendly competition – a team player both in and out of the office!

Kieron Hayes

Installation and Engineer Manager

Kieron has been managing the Installation and Engineer teams at Alertacall since 2013. He oversees the project planning, execution and delivery of Alertacalls installation projects and the continuing Engineer work. Kieron is based in the Lake District where on a weekend he can be found teaching people to Skydive.

Ian Kane

Operational Client Lead

Ian has been with Alertacall since 2016 in various different roles. Ian now works directly with our clients from the first project kick off call. Initially he is there to support them get their data onto our system. After that, he works with them to figure out bespoke solutions for their needs - Ian is naturally creative so this comes in handy here. Once a client's fully onboarded, and we're following established workflows and procedures, Ian works closely with Katy to ensure we maintain services that continue to meet requirements, and proactively identify and meet any changing needs a client may have. The gym helps Ian to wind down, and he tries to go at least three times a week. He has two Labradors, and spends a lot of time with his partner out on the fells of Cumbria which has been home for Ian since he started university in Penrith 15 years ago (Penrith is still home).