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Our people

Based across our locations in Windermere and Warrington our team is passionate about the service it provides to ensure the best possible client and customer care. We pride ourselves on selecting brilliant people who believe deeply in our values and invest in them with excellent training, coaching and leadership development.

To achieve this we work closely with a range of expert coaches, leadership development organisations and higher education institutes. Our people continually develop personally and professionally, and are trained in key areas for our clients, such as reflective listening, mental health and dementia awareness.

Professional advancement is important to us, with many team members progressing through the organisation into management or leadership roles. To ensure all our services remain truly person-centred all team members, including our CEO, routinely speak to end-customers of our services, for example, the older people we have contact with.

Alertacall people are Passionate, Progressive, Caring, Reliable and Knowledgeable. There is an employee well-being forum which is driven by our team members and which feeds into leadership decision making and our people development strategy. Our people also organise diverse social activities to create a fun and inclusive workplace.

Our Executives, Board Members and some of our team

James Batchelor

CEO & Founder

James Batchelor is Chief Executive and founder. He created Alertacall to develop and market his invention of the “I am okay” button and system, now known as the OKEachDay platform. He is an experienced inventor, entrepreneur, investor and systems architect with successful ventures in internet service provision, software development, telecommunications, online retail and recruitment. James is also an expert on issues surrounding the ageing population, regularly invited to speak about innovation and counsels senior decision makers about future technologies.

Adrian Cross

Chief Operations Officer

Adrian leads our operational teams to ensure we are delivering the best possible service to our clients and are continually developing our people. With over 17 years in senior leadership roles, he has lead the creation, development and growth of industry leading contact centres for business in the UK and overseas. In his spare time, Adrian loves a run in the fells, so if you fancy a run let him know!

Nigel Flower

Client Development Manager

Nigel brings a wealth of experience in developing long-term partnership relationships and plays a pivotal role in supporting housing providers from the point where options are first explored with Alertacall, right through to service deployment and implementation. For the past 10 years, Nigel has lived in the US. In his spare time, Nigel enjoys lots of walks with the dogs, playing pool (mainly US 9 Ball), and travelling the canals of the UK.

Neil Jurd OBE

Director & Leadership Coach

Neil Jurd provides leadership and logistical insight into the company. Neil served as an Officer in the British Army, is a former Royal Military Academy Sandhurst Instructor, Cranfield MA Graduate, student at Manchester Business School and Graduate of Advanced Command and Staff College. Neil was for several years Deputy President of the Army Officer Selection Board and has also been Head of Logistics at British Sugar. Neil is also Course Director for the Leadership Trust, and a regular speaker at Directors’ Forums, he also founded a youth development charity.

Ben Lambert

Head of Client Development

Ben has more than 10 years experience developing and fostering positive client relationships, and is now responsible for client growth and ensuring excellent client satisfaction across all our services. He’s lived and worked across 3 continents so is well accustomed to travelling the country meeting with clients. If you’re looking for your next challenge give him a shout – though be careful, he might suggest running a marathon or climbing a volcano!

Katy Dunn

Client Relationship Manager

Katy plays a pivotal role looking after all of our existing clients to ensure they're getting the most from our services, providing vital training and support all over the country. She's a (reasonably) keen runner, having recently completed the Manchester half-marathon for charity and a jigsaw puzzle enthusiast. Katy also enjoys camping trips to the Lake District so if you’re looking for campsite recommendations (or just a guide to the cosiest Lake District pubs), she is more than happy to help.

Jo Webb

Specialist Project Manager

With a degree in Commercial Art, Jo is an experienced designer and project manager and has been an integral part of Alertacall since its inception. Her involvement has encompassed many aspects of the business including operations, finance, recruitment, design. Jo is a keen walker and cafe enthusiast, and will be able to tell you the best place to get cake in the Lakes.

Iain Wild

Project and Change Manager

Iain is charged with bringing to life our Digital Switchover propositions, helping social landlords smoothly transition away from traditional hardwired alarm systems in supported housing. He brings with him a wealth of expertise in project and change management but also vast industry experience, more recently with Anchor Hanover. In his spare time, Iain enjoys taking part in triathlons - and is happy to discuss training tactics (or where to find a good local pub after competing).