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What we do

Alertacall helps people feel safe, connected and better informed.

By increasing contact with people you can understand their changing needs more effectively, deliver services more efficiently and improve their lives.

Alertacall was founded by CEO James Batchelor, the original inventor of the “I am okay” button. He was inspired by the changing needs of Eveline, his own staunchly independent grandmother and her desire to remain in her own home for as long as possible.

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The company now improves the lives of tens of thousands of people. It works in partnership with dozens of organisations in housing, health and social care and has many private customers.

Alertacall employs team members from all across the UK, with offices in Windermere and Kendal, Cumbria, and Warrington, Cheshire. The company has a strong and experienced leadership team and includes passionate experts in customer services, technology, operations and product development.

Alertacall received the Queen’s Award for Enterprise for its innovative services in 2022. The company is driven by a desire to help housing, health and care organisations deliver services more effectively for as many older and higher needs people as possible, enabling them to retain their independence and live in their own homes for longer.

Financial status

Alertacall is a company with a top credit rating. Dun & Bradstreet analytics have deemed Alertacall to be in the lowest risk category in terms of financial risk, thus placing us in the top 3% of all UK businesses with the highest possible probability of success and return on investment.

Our strong financial standing is supported by the fact that we are an ever-evolving business that is trusted by, and works in partnership with, dozens of housing associations and health and social care organisations – as well as many private customers.

If you would like to know more please contact us.

What we do

  • Solutions
  • Products and services
  • Optimising staff resources
    Reducing time spent on routine and less productive tasks to enable housing teams to focus on where the needs are greatest
  • Digital Switchover
    Our ‘Beyond Warden Call’ alternative to hard wired alarm systems is easy to install, low cost, compliant and is Digital Switchover ready
  • Avoiding undiscovered deaths
    A 365 day a year ‘check in’ service, with contact centre back up and escalation pathways to avoid a lack of contract going unnoticed
  • Beyond Warden Call
    Easier, simpler and lower-cost ‘warden call’ with a portable touchscreen and self-service.
  • Housing Proactive
    Increase two-way engagement with customers for more effective housing management.
  • OKEachDay
    A service that keeps customers safe, and live independently for longer in their own homes.
  • Repairs reporting
    A free repairs app helps customers request repairs themselves, and accelerates digital engagement.
  • Video door entry
    Full colour, high resolution video giving customers the ability to answer calls and let people into their home without having to leave their chair.
  • WiFi
    Commercial grade WiFi allowing you to move away from costly hardwired systems, promote digital inclusion and future proof your services.
  • Video calling
    Dramatically improve efficiency compared with personal visits with the ability to video call tenants in their own home .
  • Environmental sensors
    Wireless detectors that highlight changes in humidity and temperature, indicating problems with damp and mould, poor ventilation or heating failures.
  • Smoke alarms
    A fire safety solution using wireless multi-sensor smoke alarms with online reporting to track their performance remotely.
  • Digital telecare and wearables
    Digital Switchover ready devices, that include GPS and falls detection, and can be worn both inside and outside of the home.

Partners and Accreditation

consortium
employer_rec_scheme
iso27001
iso9001
northernhousingawards
TSA_Membership
National Housing Federation
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News from Alertacall plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.

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