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Tenant satisfaction measurement

At the end of 2022, the Regulator of Social Housing (RSH) finalised the new Tenant Satisfaction Measures (TSMs).

All social housing providers are required to collect data for tenant satisfaction measures, through tenant surveys, on areas such as:

  • Repairs
  • Building safety
  • Effective complaint-handling
  • Respectful and helpful tenant engagement
  • Responsible neighbourhood management

The new TSMs will enable tenants to understand and examine their landlord’s performance, give insight about where they can improve, and provide feedback to the regulator about whether landlords are meeting regulatory standards.

Social landlords will be able to decide how they conduct the surveys.

Alertacall has upgraded its touchscreen to include a tenant survey app which allows landlords to easily seek tenants’ views, not just regarding satisfaction measures, but any subject.

Tenants can access the survey whenever it is convenient for them and once complete it is automatically returned and collated. The overall responses are available in digital form for landlords.

Our touchscreen messaging app can also be used to ‘nudge’ tenants into responding to surveys to boost the response rate.

This service can be introduced quickly and easily and with funding available it means it is a cost effective method of collecting satisfaction measures, as well as increasing digital engagement.

Several of the Alertacall touchscreen’s other features can also contribute to improving tenant satisfaction measures, including:

  • A 24-hour repairs reporting app
  • An antisocial behaviour reporting app
  • Eight different ways of communicating between tenant and landlord, including video calling

The Alertacall touchscreen, which includes all the above and more, is available through our Housing Proactive service.

If you would like to know more please contact us.

What we do

  • Solutions
  • Products and services
  • Optimising staff resources
    Reducing time spent on routine and less productive tasks to enable housing teams to focus on where the needs are greatest
  • Digital Switchover
    Our ‘Beyond Warden Call’ alternative to hard wired alarm systems is easy to install, low cost, compliant and is Digital Switchover ready
  • Avoiding undiscovered deaths
    A 365 day a year ‘check in’ service, with contact centre back up and escalation pathways to avoid a lack of contract going unnoticed
  • Beyond Warden Call
    Easier, simpler and lower-cost ‘warden call’ with a portable touchscreen and self-service.
  • Housing Proactive
    Increase two-way engagement with customers for more effective housing management.
  • OKEachDay
    A service that keeps customers safe, and live independently for longer in their own homes.
  • Repairs reporting
    A free repairs app helps customers request repairs themselves, and accelerates digital engagement.
  • Video door entry
    Full colour, high resolution video giving customers the ability to answer calls and let people into their home without having to leave their chair.
  • WiFi
    Commercial grade WiFi allowing you to move away from costly hardwired systems, promote digital inclusion and future proof your services.
  • Video calling
    Dramatically improve efficiency compared with personal visits with the ability to video call tenants in their own home .
  • Environmental sensors
    Wireless detectors that highlight changes in humidity and temperature, indicating problems with damp and mould, poor ventilation or heating failures.
  • Smoke alarms
    A fire safety solution using wireless multi-sensor smoke alarms with online reporting to track their performance remotely.
  • Digital telecare and wearables
    Digital Switchover ready devices, that include GPS and falls detection, and can be worn both inside and outside of the home.