Customer Services Team Member
Customer Service Team Member Job Description – based in Warrington or Windermere
Full Time / School-time hours are also available
For a Full Time Position: Average weekly hours – 31.3, 9.5 hours a day, Shift Pattern – 3 days one week, 4 days the next with alternate weekends
Are you an aspiring customer service team member looking for an exciting opportunity to do meaningful work that really makes a difference?
Are you looking for a company dedicated to providing career opportunities that will allow you to excel at your strengths? If so, we want to hear from you!
Due to our rapid growth and an increasing number of clients and customers coming on board, we’re expanding our team and offering exciting Customer Service positions. Join us today and embark on a rewarding career journey with a company that’s on the rise!
What do our Customer Service Team Members do?
The work you will do at Alertacall is meaningful and makes a real difference to our thousands of customers. Each day, we make contact with vulnerable people across the UK as part of our OKEachDay Service. We speak to these customers over the phone to confirm everything is okay with themselves and their property. You’ll be involved with a variety of tasks including talking to customers directly to confirm their safety, helping them report repairs and speaking to their housing officers and family members.
Our team strives to be Caring, Reliable, Passionate, Knowledgeable and Progressive. We are looking for team members who can demonstrate these values by providing excellent customer service to our vulnerable customers.
What skills do I need to be able to do this job role?
- A clear and friendly telephone manner with the ability to make friendly and empathetic phone calls to older and vulnerable people.
- Excellent computer skills and keen attention to detail when inputting customer data from all types of calls and voicemails.
- Great listening skills so that you can understand and act upon a customer’s needs.
- The ability to follow our priorities, processes and procedures, so we can ensure our customers are kept safe at all times.
- A strong desire to reassure and help.
What are the best bits?
- A caring, supportive team.
- Meaningful work with a clear sense of purpose.
- Opportunity for development and progression no matter your shift pattern.
- Short, part-time shifts available that work well with parents and students.
- A set shift pattern so you can plan ahead for the year.
- Work alternate weekends, not every weekend.
- Regular opportunity to pick up Extra Shifts but no expectation to.
- Full training and development throughout your time with Alertacall.
Please note that we are open 365 days per year to provide support to our vulnerable customers. This role involves some weekend working, bank holiday shifts and festive working.
What do I do next?
Please send us a copy of your CV and a covering letter to jobs@alertacall.com. We will then be in touch with details of how to further your application.
This role pays £11.56 per hour. If you are successful in your application, this will be subject DBS Checks and references.
