Customer Service Team Member
Customer Service Team Member Job Description – based in our Warrington office
Full Time / School-time hours also available
Our Full Time Hours are: Average weekly hours – 31.3, 9.5 hours a day, on a shift pattern of 3 days one week, 4 days the next with alternate weekends.
Are you looking for an opportunity to really make a difference for older and vulnerable people?
Do you excel at communicating, are you a good listener, and can you empathise with customers and colleagues?
If so, we want to hear from you!
Due to our rapid growth we’re expanding and offering rewarding Customer Service positions, with opportunities to grow. Join us today and be a part of a company that has people at its heart.
What do our Customer Service Team Members do?
The work you will do at Alertacall is meaningful and makes a real difference to our thousands of customers. Each day, we make contact with older and vulnerable people across the UK as part of our service. We speak to these customers over the phone to confirm everything is okay at their property, help them report repairs and speak to their housing officers and family members.
Our team strives to be Caring, Reliable, Passionate, Knowledgeable and Progressive. We are looking for team members who can demonstrate these values.
What skills do I need?
- A clear and friendly telephone manner with the ability to make empathetic phone calls to older and vulnerable people.
- Computer skills and keen attention to detail when inputting customer data.
- Great listening skills so that you can understand and act upon a customer’s needs.
- The ability to follow our priorities, processes and procedures
- A strong desire to reassure and help.
What are the best bits?
- A caring, supportive team.
- Meaningful work with a clear sense of purpose.
- Opportunity for development and progression, no matter your shift pattern.
- Part-time shifts available that work well for parents and students.
- A set shift pattern so you can plan ahead for the year.
- Work alternate weekends, not every weekend.
- Regular opportunity to pick up extra shifts, but no expectation to.
- Full training and development throughout your time with Alertacall.
Please note that we are open 365 days per year to provide support to our vulnerable customers. This role involves alternate weekend working, bank holiday shifts and festive working.
What do I do next?
Please send us a copy of your CV and a covering letter to jobs@alertacall.com. We will then be in touch with details of how to further your application.
This role pays £12.33 per hour. If you are successful in your application, this will be subject to DBS Checks and references.
