Customer Success Manager

Do you know how to really listen to a client? Can you build super relationships and manage ‘key accounts’? Are you able to drive projects forward to ensure customers use every single feature of a product or service to maximise its potentially incredible impact on them? And, do you know how to sell and get people excited about the benefits of new innovation?

Alertacall is a successful, growing business, providing services that help tens of thousands of older and higher-needs people feel safe, connected and informed. Working primarily with social housing and retirement living providers, the Customer Success Manager (CSM) will be responsible for driving adoption, engagement and happiness for our clients from the very moment our services are installed, all the way through to ensuring a contract renewal.

The CSM will be responsible for a portfolio of key clients, ensuring that clients and customers achieve maximum value from our solutions, leading to strong product adoption, advocacy, long-term account growth, and retention. You will manage the complete customer lifecycle, from onboarding through to adoption, enablement, and identifying opportunities for contract expansion. You will act as a trusted advisor to both our social housing clients and the residents they support.

If you think this sounds like you, and if you’re excited about the challenge of working in a busy, growing company that has won national awards, then we’d love to hear from you.

We can promise you a challenge, one within which you’ll have the opportunity to thrive and grow – and ultimately a huge sense of satisfaction in helping those who need it most.