Digital Engagement: 8 challenges and how to overcome them

Fill in the form to access and download a practical guide on how social housing providers can improve service delivery and create efficiencies by increasing resident access to digital services.

Digital Engagement: 8 challenges and how to overcome them

access the practical guide – fill in the form

Over three quarters of housing providers (77%) are looking to increase the number of services that can be managed digitally (CIH June 2019).

For some, it is to give residents more choice in the way they access services and improve customer service. Equally, increasing digital access for residents also helps to make better use of existing resources and cut costs.

Improving digital engagement, while offering many benefits, presents significant challenges. This guide outlines how to address these challenges and suggests how the Housing Proactive housing management system serves as one possible solution.

Fill in the form to access the practical guide ‘Digital Engagement: 8 challenges and how to overcome them’ where you will be given the option to download a PDF copy.

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For more information on how Housing Proactive will help your organisation increase digital access and contact with residents, email Benjamin Lambert, Head of Client Relations, on contact@alertacall.com or call 0808 208 1234.

Digital Switchover 2025 Guide

Transitioning to digital services in older person's accommodation

In this briefing, you will find:

  • How it will affect properties and services
  • The strategic implications and opportunities for social housing providers
  • The financial impact - designing a cost-effective approach
  • Housing Proactive case study - start your digital pathway