access a copy of the report


By filling in your details below you will be able to access the online report from which you are also able to download a PDF copy. You will also be sent the link via email.

From customer portals to Digital Switchover – How does your digital agenda compare with others?

The results of an industrywide survey in the social housing sector – November 2020

The purpose of this research project was to measure current perceptions of digital engagement, and to understand the current and future scope of providers’ digital initiatives. The study examined shorter term aims, such as website or mobile app development, through to the longer term strategic issues, including reviewing resident phone and alarm systems potentially affected by the 2025 Digital Switchover.

Over 200 industry professionals participated in the research, with the data gathered using an
online survey in August and September 2020.

Submitting your details tells us you are ok with us contacting you and that you also agree to our privacy policy. You can opt out of communication from us at any time by emailing contact@alertacall.com.

If you would like more information on Housing Proactive and how it can benefit your organisation and your residents, email our team on contact@alertacall.com or call 0808 208 1234.

sign up for contact sense - our bi-monthly newsletter