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2020 survey results – digital engagement in social housing

Fill in the form to access the research study conducted by Alertacall in conjunction with the CIH on digital engagement in the housing sector in 2020.

By filling in your details below you will be able to access the online report from which you are also able to download a PDF copy. You will also be sent the link via email.

From customer portals to Digital Switchover – How does your digital agenda compare with others?

The results of an industry wide survey in the social housing sector – November 2020

The purpose of this research project was to measure current perceptions of digital engagement, and to understand the current and future scope of providers’ digital initiatives. The study examined shorter term aims, such as website or mobile app development, through to the longer term strategic issues, including reviewing resident phone and alarm systems potentially affected by the 2025 Digital Switchover.

Over 200 industry professionals participated in the research, with the data gathered using an online survey in August and September 2020.

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If you would like more information on Housing Proactive and how it can benefit your organisation and your residents, email our team on or call 0808 208 1234.