News from Alertacall plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.
Northern Housing Awards recognises Alertacall as the best supplier in social housing
Supplier of the Year
Alertacall is delighted to have won the Supplier of the Year Award at the Northern Housing Awards for its social housing services. The award recognises the company’s ability to deliver housing management services that ensure tenants are safer, better connected and more informed. The award was presented at glittering evening at the Point, Emirates Old Trafford in Manchester. The evening, hosted by Justin Moorhouse, saw the best and brightest from the housing sector gather to celebrate successes but also look ahead to the future.
Up against stiff competition, Alertacall received awards for dedication to providing a leading solution to housing associations to keep their tenants safe, connected and informed.
Alertacall’s services, Housing Proactive and OKEachDay for Housing , are already used by over 60 housing providers and highlight the benefits of integrating technology and human contact to provide a person-centred approach. This approach, coupled with the contact centre team’s specialist training and approachable manner, ensures over 90% customer satisfaction amongst both tenants and housing teams.
The rigorous awards submission process included input from customers of the Alertacall services. One such statement was from Paula Underwood head of support network Torus Housing Group
“Alertacall and the Staying Home team have formed an excellent partnership over the last 5 years. Working together, we have generated significant service improvements for our older customers – helping to promote independent living, while fostering a stronger community environment at the same time.”
If you would like to find out more about Alertacall’s award-winning services get in touch today email@example.com