what’s new in 2019? Technology from Alertacall

Alertacall pioneers the principle that by increasing contact with people, in a structured way that empowers them and gives them control, you can better understand their changing needs, make better decisions and improve their lives.  We believe daily contact should be at the heart of all services for independent people because it improves wellbeing, reduces isolation and, with technology like ours, can help predict imminent housing, social care and health challenges for organisations

Over the last few months we have been testing three major new innovations ready for rollout in 2019:

1. Tablet offering: we will be able to offer the organisations we work with tablets to provide to their customers, which will dramatically improve the level of contact with them and help meet their digital agenda targets. For housing providers, it will improve property management, enabling them to broadcast messages on housing related issues to residents (and even include video content).
2. Environmental sensor for housing providers: our ultra low battery consumption devices require minimal installation, monitor pressure, humidity and temperature, and will further improve property management and potential fuel arrears. Several housing providers report an increase in compensation claims due to suspected damp – our sensors will provide independent evidence as to the reliability of these claims.
3. Artificial Intelligence (AI) to highlight customers’ changing needs: Alertacall’s services ensure daily contact is maintained with customers to help detect changing needs when they arise. This in turn drives where staff need to focus their attention, identify assistive technology requirements, and even future building decisions. While we do this currently, this is being developed with an even higher level of sophistication.

So it’s all go for 2019! The new technology developments from Alertacall will certainly help organisations improve how they communicate with their customers, streamline service provision and detect changing needs sooner.

We would love to tell you more about these developments, please do get in touch at contact@alertacall.com or call 0808 208 1234.