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why every social housing provider is going to be affected by what is known as Digital Switchover – join Alertacall at the next CIH Ideas Lab

Image for why every social housing provider is going to be affected by what is known as Digital Switchover – join Alertacall at the next CIH Ideas Lab

The Chartered Institute of Housing is running a free to attend Ideas Lab, hosted by Alertacall, to help housing providers understand the impacts and explore the opportunities arising from the Digital Switchover in 2025. The online event will take place on Tuesday 3 November 2020 at 11am and is free to attend to both members and non-members of the CIH.

Before December 2025, the existing analogue telephone network will be switched off and upgraded to newer digital technology known as ‘voice over internet protocol’ (VoIP). Essentially, internet connectivity will be enabled on every telephone line in the country.

Digital Switchover has significant implications for how housing providers operate. A large number of residents will be affected and significant changes will need to be made to how services are currently delivered. Housing providers will need to act now and the Digital Switchover should form a key part of every housing provider’s digital agenda.

The Ideas Lab will look at how the switchover could be the catalyst to accelerate digital engagement in the social housing sector – helping to improve asset management, repairs performance and creating safer, smarter homes.

For those who have responsibility for sheltered, supported or other forms of housing where hard-wired alarms, warden intercom or dispersed alarm units are in place, the switchover presents further challenges. These systems may not work reliably post the switchover. Replacing these systems and embracing recent innovations can offer you and your residents increased functionality and better outcomes, while also strengthening your entire digital strategy and creating efficiencies.

Importantly, there are likely to be major investment costs required and providers need to consider which elements may be fundable. Those attending the Ideas Lab will be able to access a free of charge consultation with independent revenue and funding specialists.

learning outcomes

  • What is the digital switchover – what are the implications for social housing providers and the steps you need to take now.
  • Why transitioning to digital services not only improves resident satisfaction but also helps housing providers operate a more efficient housing service.
  • Planning for the digital switchover – 7 key questions to help define your digital vision.
  • What is the financial impact? Designing a cost-effective approach.
  • Examples of digital switchover ready systems and how to successfully implement them – installing WiFi networks, smoke alarm systems, portable touchscreens, video calls for door entry, IoT devices, digitally enhanced daily contact and wearable ‘alarm’ tech.


The Ideas Lab will be chaired by Martin Cutbill, Director of Alertacall. He will be joined on the day by:

  • Rob Pickering, Networking Specialist & Technology Evangelist.
  • Jason Kingston, Partner, Cube Thinking.
  • James Batchelor, CEO and Founder, Alertacall.

You will be able to submit questions to the speakers in the session and they will be able to discuss the issues raised further with other delegates in the networking lounge.

Founded in 2004, Alertacall are experts in digitally enhanced daily contact that confirms health and safety, detects changing needs and improves customer care.

Register for the Ideas Lab on the CIH website.

If you would like to find out about the full impacts of digital switchover in social housing or learn more about Housing Proactive as a Digital Switchover ready solution, please email or call Martin Cutbill, Director, on 0808 208 1234.