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Alertacall headline sponsor of CIH Leaders’ lunch on ‘Digital transformation’ on 15 July 2021

Image for Alertacall headline sponsor of CIH Leaders’ lunch on ‘Digital transformation’ on 15 July 2021

Alertacall is proud sponsor of the next Chartered Institute of Housing’s (‘CIH’) Leaders Lunch on Thursday 15 July 2021 at 13:00 – 14:30.

The free to attend online event is open to CIH members and is entitled ‘Digital transformation – rethinking tenant and staff experience’. The session provides an excellent opportunity for senior leaders within social housing to come together and discuss best practice.

The session will be chaired by Gavin Smart, Chief Executive of the Chartered Institute of Housing, who will be joined by Nick Atkin, Chief Executive at Yorkshire Housing, as keynote speaker. Nick will be speaking about Yorkshire Housing’s experience of remote working and why the organisation has decided to implement a flexible working culture. He will also be focusing on how embracing the use of digital technology can help to reimagine the tenant experience, taking a closer look at some of the challenges and successes of the last few months.

James Batchelor, CEO and Founder from Alertacall, will be joining a live Q&A session at the event. He will be there to answer questions on how social landlords can overcome the barriers to digital engagement and future challenges faced by the sector, such as Digital Switchover 2025. As an experienced technologist and social entrepreneur, James will also highlight some of the main considerations for housing providers in deploying technology.

Alertacall’s Housing Proactive service is an alternative option to expensive hard wired systems in sheltered housing, and combines digital engagement as well as human contact to allow housing providers to increase contact with older people and those with additional needs. Housing Proactive is in place with over 50 UK housing providers and has been described as ‘invaluable’ by many organisations in helping their team members work remotely and maintain contact with residents.

James Batchelor, commented:

“The CIH Leaders Lunch is a great opportunity to come together with senior leaders in housing to discuss digital transformation strategy. The events of the last year have meant that many housing providers are now re-assessing their digital agenda – whether it is to help promote flexible and remote working for housing teams, or to open up a more effective two-way dialogue with residents in line with the Social Housing White Paper recommendations.

Importantly, digital services can not and should not completely replace face to face and verbal communication, getting this balance right is at the core of all Alertacall’s services and should be a key consideration for housing providers.

‘The forthcoming digital switchover will also be taking centre stage in digital strategy planning as many existing hard wired systems in place in sheltered and supported housing will no longer work reliably. Digital and WiFi enabled technology can be introduced by social landlords at a significantly lower cost than replacing these hardwired systems, often at thousands of pounds per individual dwelling. Additionally, WiFi also can open the gateway to a range of other services which offer increased functionality for both residents and their housing teams (such as, video door entry and video calling).

At such a key turning point in the sector, this event will provide a fascinating glimpse into best practice models and how to address some of the challenges faced by social landlords in making the transition to digital.’

For more information and to book your place at the event, click here.

More about Housing Proactive

The Housing Proactive system combines digital engagement, through a specially developed portable touchscreen with built-in connectivity, and personal contact with a highly trained team. The touchscreen has an easy to use interface and incorporates a free repairs reporting app, ‘OKEachDay’ system and advanced messaging capability. The device has been designed to work without the need for WiFi or hardwiring and therefore can be deployed within a matter of weeks. Data from the digital engagement and the calls with the Housing Proactive team are used to generate online housing management reports which staff can access remotely and enable them to focus their time accordingly.

Housing Proactive can also be deployed with a range of additional services, including dispersed alarms, environmental sensors, WiFi, video calling, video door entry and smoke alarms to provide social landlords with a cost effective alternative to hard wired systems.

For more information on Housing Proactive and how it can benefit your organisation, please call 0808 163 0993 or email