Author Claire Palmer
Date
Resource Tag Housing

Alertacall are excited to be presenting alongside United Welsh at this year’s TAI conference, CIH Cymru’s annual flagship event which features the largest housing exhibition in Wales. Visitors will also be able to meet members of the Alertacall team who will be showcasing the Housing Proactive service at the exhibition on stand 15.

TAI 2019 is being held at Sophia Gardens, Cardiff, on 1st and 2nd May. The event is widely regarded as the arena where the Welsh housing world unites to network, learn and debate the major issues and challenges facing the sector. We are pleased to see this year’s theme confirmed as ‘Our Homes, Our People, Our Future’. Housing Proactive, a housing management system designed specifically for properties with higher needs customers, enables housing providers to better communicate with residents, improve repairs performance and reporting on housing related issues.

Head of Client Relations at Alertacall, Benjamin Lambert, will be speaking at this year’s event. Benjamin will present alongside Scheme Managers Nyree Littlewood and Maxine Day from United Welsh, who Alertacall have been proud to work with since July 2017. The case study presentation is entitled: ‘Moving on from hard-wired alarm systems to improve contact with residents, increase team efficiencies and enhance your overall service proposition.’ This will be taking place in the fringe theatre at 12:45 on Wednesday 1st May.

Download the case study presentation on United Welsh here

This session will be looking at how United Welsh took a new approach to their older person’s service and as part of this implemented Housing Proactive. By putting daily contact at the heart of service delivery, front line team members have been able to focus their time where it’s needed most, whilst offering enhanced communication and increased contact to customers. This has delivered a host of benefits to residents and staff, including a reduction in social isolation with tenants. The data collected by the service gives a better understanding to the changing housing needs of customers, which in turn has enabled the team at United Welsh to offer a more personalised service.

Furthermore, delegates will be able to take a closer look at the Housing Proactive platform on stand 15 in the exhibition hall and see for themselves how easy it is to broadcast and schedule messages via our new range of tablets. It is also a good opportunity to chat to the team to find out about how Housing Proactive works and how it can help organisations increase tenant satisfaction while delivering service efficiencies.

If you are not attending the conference and would like to know more about our work with United Welsh and how Housing Proactive can help you manage the properties of higher needs customers, call us on 0808 208 1234 or email contact@alertacall.com and we will answer any questions that you have.

sign up for contact sense - our bi-monthly newsletter