Meet the Team – Lynsey Hartley, Head of People

13-03-2025General

Who is Lynsey and what is your role?

I am the Head of People at Alertacall, a role that blends strategic leadership with hands-on support to ensure both the organisation and its people thrive. Alongside shaping and implementing the company’s people strategy, over the past four years I have been leading the team responsible for the contact centre, working towards consistently improving service delivery and striving to uphold the highest standards of care for customers and clients. Whether it’s driving employee engagement, fostering a positive workplace culture, or overseeing the contact centre’s operations, I am dedicated to empowering teams and delivering results that align with Alertacall’s mission.

What does a typical day look like?

A typical day is quite varied! It often starts with a morning stand-up with my team to review the performance of the contact centre and the priorities for the day. Throughout the day, I attend meetings, support my team through 1:1’s and work on projects to support the people strategy. My focus is always on developing initiatives and finding opportunities to improve the way we do things, empower the team, and create a positive and high performing place of work.

What do you like most about working at Alertacall?

What I love most about working at Alertacall is being part of an organisation that truly makes a difference. I’m passionate about what the company stands for and enjoy shaping initiatives that not only support the business but also create a workplace where people feel valued, supported, and able to thrive.

Outside of Alertacall, what makes you tick?

Outside of work, I’m passionate about spending quality time with family and friends, whether it’s enjoying a home-cooked meal or a long walk that ends with a well-deserved hot chocolate. I have a love for creativity and occasionally dabble in crafts; one day I’d like to take up pottery and learn sign language. When I’m not exploring my creative side, I love to unwind with a good book and a cosy moment to myself.

Tell us one thing we might not know about you

One thing you may not know about me is that my husband and I took on a major building project and completely renovated our home. We dismantled and remodelled the house from top to bottom and did the majority of the work ourselves. Along the way, I discovered I’m pretty good at mixing cement and pointing stone walls!