Author Claire Palmer
Date
Resource Tag General

Alertacall, a specialist technology company providing a range of daily contact services, has once again successfully achieved certification to the internationally recognised ISO 9001:2015 and ISO 27001:2017 standards.

The independent assessment was conducted by the British Assessment Bureau, a leading certification body, and demonstrates Alertacall’s commitment to customer service and product quality (ISO 9001:2015) and in managing information safely and securely (ISO 27001:20173). Alertacall was subject to a two-day audit process and once again passed with no recommendations for improvement.

The ISO accreditation strengthens Alertacall’s service offering, which combines ingenious technology and passionate people to improve daily contact designed to keep people independent while delivering service efficiencies for organisations. Founded in 2004, Alertacall works in partnership with over 40 organisations across the UK and has many private customers.

Adrian Cross, Chief Operations Officer, said:

“We are extremely proud of achieving certification to both the ISO:9001 and ISO:27001 standards and I would like to thank members of the team from across the business for their contribution.

Ensuring excellent customer service is at the forefront of everything we do at Alertacall and the ISO standards are in line with our core values of ensuring a service which is reliable and progressive. The certification further demonstrates our ability to consistently provide products and services that meet customer and regulatory requirements, and our focus on continuous service improvement.

Customers, stakeholders and staff can also be reassured that their information is being held and managed securely and that as a management team we take our accountability for protecting our systems and client data very seriously.”

If you would like to know more about any of our daily contact services, please contact our team on 0808 208 1234 or email contact@alertacall.com.

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