Meet the Team – Kelly McCormac, Contact Centre People Manager

Who is Kelly and what is your role?

I’m the Contact Centre People Manager at Alertacall. My role involves the day-to-day management of the contact centre alongside the Head of Contact Centre. I’m involved in the full employee lifecycle, including recruitment, performance management and wellbeing, and I work closely with our team of Team Leaders to support and develop our people. I also work alongside the Head of People to support HR within the contact centre.

What does a typical day look like?

No two days are ever the same! One day I might be reporting on our performance as a contact centre and reviewing how we’re achieving against our SLAs and KPIs, and the next I could be interviewing candidates or supporting team development. The variety is one of the things I really enjoy about the role.

What do you like most about working at Alertacall?

I love working with the team. I really value the relationships I’ve built within the contact centre and across the wider business. I enjoy the energy and buzz of a busy contact centre, and we’re such a supportive team. If someone is having a tough day, everyone pulls together – and that’s something I’m really proud to be part of.

Outside of Alertacall, what makes you tick?

Outside of work, I have four children who definitely keep me busy! We also have three dogs, a rabbit and a cat, so life is always lively. I enjoy cooking and I love weight training – it’s my time to switch off and focus on myself.

Tell us one thing we might not know about you?

I’m a trustee of a rescue charity that a friend and I set up several years ago. We’ve managed to transport over 100 dogs from Greece and find them loving homes, which is something very close to my heart.

You can contact Kelly through the Contact page here.