Meet the Team – Ben Mort, Product Manager

Who is Ben and what is your role?

My name is Ben Mort and I joined Alertacall in September as a Product Manager for our Beyond Warden Call. You might be thinking; what does a Product Manager do and what is Beyond Warden Call? Good questions!

Beyond Warden Call is an easier, simpler and lower-cost ‘warden call’ system with a portable touchscreen and self-service. It replaces existing and failing hard-wired solutions (which will become obsolete with the Digital Switchover) and because it is wireless, it is easy to install with minimal disruption. Our Beyond Warden Call can include video door entry, which is linked to our easy-to-use touchscreen, designed with older and higher-needs people in mind. It can also link with peripherals, such as alarm units and personal alarms. It goes beyond traditional warden call systems by integrating digital smart technology – which is why we call it ‘Beyond’ Warden Call!

As a Product Manager, my role involves overseeing the development and improvement of Beyond Warden Call. This means really understanding the needs of our customers, prioritising new features, collaborating with Alertacall colleagues, and ensuring that Beyond Warden Call meets the highest standards of usability, reliability, and effectiveness.

What does a typical day look like?

There isn’t really a typical day as a Product Manager, as the role can vary depending on the project’s stage, team needs, and priorities. However, some of the activities I might be doing on any given day include collaborating with the development team to define product features, analysing user feedback to inform improvements, conducting market research to stay innovative, and working closely with our project delivery teams and partners to ensure our Beyond Warden Call installations meet our high standards. I might also be involved in tracking performance, running user testing, or meeting with clients to update them on progress and gather input. Every day presents new challenges, making the role really fun!

What do you like most about working at Alertacall?

What I enjoy most about working at Alertacall is the opportunity to contribute to innovative solutions that have a meaningful impact on people’s lives. The company fosters a culture of progressive thinking, where we’re constantly challenging the status quo and developing leading-edge technology to improve digital engagement, promote independence and enable our clients to better know their customers and properties. I love being part of a team that embraces collaboration and forward-thinking, always looking for new ways to enhance our products and services. It’s incredibly rewarding to work in an environment where innovation drives us to create solutions that truly make a difference.

Outside of Alertacall, what makes you tick?

Outside of work, I love spending quality time with my family and friends. Whether it’s enjoying a delicious meal, trying out new recipes in the kitchen, or indulging in couple of real ales, I love sharing great experiences with those close to me. I also enjoy a bit of friendly competition – playing pool, snooker, or board games. Staying active is important to me too. I relish getting outdoors for walks in the beautiful local countryside and try to keep fit through fell running and CrossFit. These activities help me unwind and stay connected and mindful.

Tell us one thing we might not know about you

As a dad, my greatest achievements are, of course, my two children. But I was quite unprepared when my wife unexpectedly went into labour with our daughter, and I had to deliver her in our bedroom!

You can contact Ben through the Contact page here.

To find out more about our Beyond Warden Call solution click here.