Are you ready for the Digital Switchover?

The UK’s telecommunications network is rapidly moving from analogue to digital – known as the ‘Digital Switchover’.

For social housing providers, this presents a challenge: traditional, hard-wired warden call systems, also known as emergency alarm systems, are becoming obsolete, expensive to maintain, and difficult to repair.

Alertacall’s answer to this challenge is Beyond Warden Call. It is a standards-based, easier, simpler and lower-cost warden call with a portable touchscreen and self-service.

Our digital telecare alarm solution offers unparalleled ways to connect through 4G Dual SIM, WiFi, Ethernet or a hybrid model. There are no single points of failure, as each unit works independently and has an integrated backup battery, and it requires minimal maintenance.

It removes the need for expensive, disruptive cabling and creates a digital environment that improves safety and independence for residents, and can connect directly to the housing provider’s Alarm Receiving Centre (or Alertacall’s partner).

The Door Entry system connects to an easy-to-use portable touchscreen designed with older and vulnerable customers’ needs in mind, with a video of the caller appearing on the screen for the customer to accept or decline. Further features, such as repairs reporting, surveys and account management tools, can be added to the touchscreen if required.

A summary of the components and benefits can be seen below:

• IP Video Door Entry: A secure system that allows access through multiple methods, including contacting the office, using a concierge button, utilising a resident’s key fob, or entering a PIN code for visitors and contractors.
• Portable Touchscreen: Designed for older individuals and those with higher needs, this device provides video door entry and two-way messaging. It is safer and easier to use because it can be kept within reach, rather than being fixed to a hallway wall.
• Digital Telecare Integration: The system functions as a full digital telecare solution that is easy and cost-effective to install, requiring only mains power. It is compliant with telecare standards, features 4G multi-network signalling for resilience, and includes a 24-hour battery backup.
• Flexibility and Engagement: The system supports both wall-mounted and freestanding units, offers a wide range of peripheral connections, provides GPS and outdoor options, and includes an online platform for self-service for the client.
• End-to-End Solutions: For housing providers, the system integrates with their trusted alarm receiving platform, or they can use Alertacall’s partner.

One of our clients, Lauren Courty, Director of Building Safety at Sanctuary, commented:

“We’re extremely satisfied with the new digital Beyond Warden Call system provided by Alertacall. It has proven to be an easy-to-install and maintain solution, which has not only saved us valuable time, but also resources. The project team have been amazing to work with, offering expertise, support, and a seamless implementation and mobilisation process. I highly recommend their solution to anyone in the social housing sector looking to enhance resident safety, streamline operations and improve their digital offer. Overall, this has been a fantastic investment and pilot for our organisation, and we look forward to introducing their system at our other independent living sites in the future.”

For more information, download our brochure here or get in touch with us.