Beyond Warden Call® Case Study

Take a look at our latest case study, which features some of our fantastic clients (Abbeyfield, Sanctuary, and Brunelcare) who all use Alertacall’s Beyond Warden Call®  – our standards-based digital telecare alarm solution.

Sanctuary future-proof their Warden Call system

Johnnie Johnson Housing (now Sanctuary Housing) was looking for a new and improved ‘Warden Call’ as part of their digital upgrade plan. Alertacall’s Beyond Warden Call® solution met their needs, including a state-of-the-art door entry system and digital dispersed alarms. Finningley Lodge, near Sheffield, consists of 38 properties and includes a block of flats and several bungalows, which were part of a pilot scheme for different systems across the wider estate. They wanted a standards-based, safe, secure and reliable new digital system which is easy-to-use and install with minimal disruption to people and their homes. The project team was particularly interested in Alertacall’s approach because we offer a resilient, easy-to-install, low-cost wireless solution with the option for additional services.

As an organisation that values engagement and communication, they wanted to ensure all of the changes were clearly and consistently communicated to their residents.

Some of their residents commented “I will be so secure knowing the door entry system is working and I’m in control of who I let in or not.”

“I feel happy that I can have a face-to-face call with the Community Housing Officer when I need to and he is not on site.”

Putting people first: transforming communication, engagement and safety with a proactive digital service at Abbeyfield Living Society

Abbeyfield Living Society recognised that its existing warden call systems across 44 sheltered housing schemes needed to be fit for the future. With the UK’s digital switchover approaching, the society planned the replacement of its analogue infrastructure with a modern, reliable solution to ensure continuity of service and long-term resilience. However, this was not simply a technology upgrade; it was an opportunity to rethink how they supported residents on a day-to-day basis. Abbeyfield saw an opportunity to transform how they connect with residents – moving from a reactive model to a proactive, two-way communication and engagement service. The goal was not only to keep residents safe, but to ensure they feel informed, involved and part of a thriving community every day.

At the same time, Abbeyfield wanted to enhance its overall housing management service. Traditional warden call systems are largely reactive, only coming into play when something goes wrong. Abbeyfield looked for a more proactive approach, one that would enable regular, meaningful contact with residents, help identify issues earlier, and further strengthen the sense of human connection within each home.

Balancing safety with independence was also a key priority. Residents value their privacy and autonomy, and Abbeyfield wanted to ensure that any new system would support this, rather than feel intrusive or institutional. The challenge was to provide reassurance that everything was OK at each property, without increasing unnecessary disruption or placing additional demands on staff time.

The Beyond Warden Call® solution includes:

Door entry panel system

• Highly secure ‘IP’ video door entry
• Fob reader, pin and concierge options
• Remote management via cloud
• Audit logs and photos, compliant with GDPR
• Battery backup option for power cuts
• Video of the caller, including a preview sent to the portable touchscreen

Digital telecare

• Easy and low-cost to install
• Can be wall-mounted or free-standing
• Complies with relevant ‘telecare standards’
• Dual independent multi-network 4G signalling paths
• Large range, backup battery and many peripherals
• ‘Heartbeat’ to an online platform
• GPS and outdoor options
• Option to use the provider’s own monitoring centre or Alertacall’s partner

Upgrade, integration and engagement at Brunelcare

Alertacall is working with Brunelcare to increase engagement with residents, while also installing new door entry systems Alertacall is working with Brunelcare to increase engagement with residents, while also installing new door entry systems and telecare services.

Alertacall has been working with Brunelcare, based in Bristol, for over 10 years, including providing our Housing Proactive® service to 900+ homes at more than 20 sheltered schemes. Beyond Warden Call® was a natural choice when they wanted to upgrade existing door entry systems, which were becoming obsolete, and integrate them seamlessly with the Housing Proactive® touchscreen.

In the future Brunelcare plans to continue working with Alertacall to install environmental sensors as part of the system and to help detect potential problems with damp and mould.

Michelle Richards – Director of Customer Care, Brunelcare commented “We had received a lot of feedback from residents around the need to improve communication and, since installing Housing Proactive®, engagement has gone through the roof. OKEachDay® for Housing has also helped us pick up on issues which some people are facing and put extra services in place where necessary.

We knew we needed to come up with a solution to replace the telecare and door entry systems and Alertacall supplied the best system to fit what we wanted and what the residents need. It is fantastic to be able to connect the door entry function with the touchscreen. Residents appreciate the flexibility of being able to position the touchscreen wherever they want rather than trying to engage with a small box screwed to a wall in the hallway, which is especially difficult for older residents with mobility and vision issues. 

We have had a long and successful working relationship with Alertacall and they always go out of their way to help our staff and residents.”

Click here to read the full case study with more quotes from our clients.