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Housing Proactive Case Study – Saffron Housing Trust

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Housing Proactive®, Alertacall’s housing management service, was introduced to over 230 Saffron Housing Trust (‘Saffron’) properties across Norfolk. The Trust implemented the service into its Independent Community Living schemes to offer tenants greater flexibility and help them start to engage with their housing service digitally. The service formed part of a cost effective alternative to replacing dated hard-wired alarm systems.

The Challenge

Saffron is responsible for the management of over 6,000 homes across Norfolk and Suffolk. The Trust was seeking to replace an ageing call system (replacement parts were becoming obsolete and the system was, at times, failing). Replacing the whole system had significant costs associated with it and would impact on the service charge for tenants over a long period.

The team investigated a range of technology options in line with its digital agenda – the main aims of which were to enable tenants to live independently and also receive a tailor made service. Saffron also wanted a system that would enable them to keep peripheral schemes connected and which, therefore, did not require cabling.

How did Alertacall help?

Following a tenant consultation process, Housing Proactive® was implemented at eight Independent Community Living schemes. As part of the service, tenants were provided with a specially developed device, including the option of a touchscreen, each installed with an ‘OKEachDay®’ button. Tenants press the ‘OKEachDay®’ button to pick up news and information from Saffron, or they are called by a highly-trained team member from Alertacall. The touchscreen has a simple-to-use interface and is fitted with an any network SIM card (no WiFi required to deliver the service).

Housing Proactive® records digital and contact centre interactions which are available in real-time via secure online reporting. This has given the Saffron team access to a range of housing management information and has helped to improve health and safety planning at Saffron thanks to the live online occupancy tracking reports.

Click here to read the full case study, including quotes from Saffron Housing Trust.

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