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Places for People received a 36% response in 24 hours using Alertacall’s surveying app

Image for Places for People received a 36% response in 24 hours using Alertacall’s surveying app

Knowing your customers is the key to meeting their needs.

As a housing provider, it is essential to survey residents effectively to provide high-quality service and meet the regulations on collecting Tenant Satisfaction Measures.

Places for People is off to a flying start in 2024 using the surveying app on Alertacall’s touchscreen – which comes as part of our Housing Proactive service, gaining a 36% response in just 24 hours.

Claire Bailey, Head of Innovation at Places for People commented “The response rate from customers shows the positive impact that the Alertacall services is already having within our services – people are engaged and happy to use the touchscreen to talk to us, which is great because the more we know about our customers, the better we can deliver our services.”

  • Surveys can be flexibly designed to fit you and your customers’ needs
  • They are optimised for older and higher-needs people
  • The responses are collated automatically
  • They make capturing Tenant Satisfaction Measures easy
  • The survey app is free as part of our Housing Proactive service
  • The survey app can be tailored to send other surveys, not just Tenant Satisfaction Measures
  • Other apps, such as Repairs and Anti-Social Behaviour reporting, are also available

We look forward to helping Places for People, and all of our other touchscreen clients understand their own customers even better in 2024, ensuring they are safe, connected and informed.

Please click here if you would like to find out more about how our surveying app can help you or get in touch: