News from Alertacall plus articles and insights on how to enhance outcomes for people with higher needs in the housing, health and social care sectors.
Who is Katy and what is your role?
I’ve been with Alertacall since October 2021 as our Client Relationship Manager. My role within Alertacall is to look after our existing clients and ensure that they are not only really happy with our current service but to also identify ways in which they can maximise the benefits available to them. This will become a key part of my role in 2024 as I begin to build a Client/Customer Success team, helping our clients increase two-way engagement with their customers, digitally collecting Tenant Satisfaction Measures or spotting trends and patterns around their customer demographic.
What does a typical day look like?
My role is a mixture of working from home, visiting our clients and customers and meeting up with my colleagues in various parts of the UK (my favourite is the Lake District). I spend some weeks whizzing up and down the country in my little Fiat 500, and other weeks at home with my heated blanket!
External training, demonstrations, service reports and review meetings are a huge part of my job, but I also work closely with our Business Development, Marketing, Operational and Technical teams to look at what future projects we’re planning for and how we can improve our technical solutions.
What do you like most about working at Alertacall?
One of the best things about my role is knowing that what Alertacall does, really has a positive impact on other people’s lives. I often spend time visiting our Sheltered customers, at their homes/schemes to demonstrate our service to them and as part of these meetings, I get to meet some fascinating people, all around the country. Another part of my role that I really enjoy is listening to client and customer feedback and using that to help shape our products for the future.
Working for Alertacall also means that I get to work with fantastic colleagues, who are all equally as committed to delivering a brilliant service, but are also motivated by doing the right thing. After all, we were originally founded to help our CEO’s own Grandmother stay safe and independent, so it’s not surprising that this ethos runs through the whole organisation. I feel proud and lucky to work for an organisation that cares so much about people.
Our clients are mostly Housing Associations, but there is still a huge variety within the way that they operate and the customers for whom they provide a service. One thing they all have in common, however, is that they are absolutely committed to putting customer wellbeing at the forefront of what they do. The fact that they’re also lovely to work with makes my job extra enjoyable.
Outside of Alertacall, what makes you tick?
I am a huge fan of camping in the Lake District (or a nice B & B, depending on the weather), and I absolutely love running – not something I thought I would ever say, but I really got into it during lockdown. I also enjoy a good jigsaw and a good history or political book, so I’m easy to buy for at Christmas!
Tell us one thing that we might not know about you.
You can contact Katy through the Contact page here.
G15 Housing Association survey reveals communication, damp and mould, and welfare checks as key concerns for ageing residents