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Meet the Alertacall Team – Nigel Flower, Client Development Manager

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Who is Nigel & what is your role?

Hi, I’m Nigel Flower and in October 2022 joined Alertacall as their Client Development Manager. 

My role as CDM is primarily focused on selling our Housing Proactive & Beyond Warden Call services to new & existing clients – both designed to improve the lives of their customers and also help their staff deliver a first-class service. Whether it’s meeting people at a conference or from referrals I help our future clients learn about our services, how best to procure them and the benefits for both their customers and their organisation.

What does a typical day look like?

I work with new and existing clients all across the country so I do spend a lot of time travelling.  I like to meet with clients to discuss how the imminent Digital Switchover will affect them and the solutions that we offer to help them overcome such challenges. As every provider and every scheme we are presented with has a uniqueness about them, I work with our clients to go through all the issues to find a solution that best suits their and their customers’ needs.

What do you like most about working at Alertacall?

Alertacall is one of the most forward-thinking companies within the Social Housing Sector and it is exciting to be involved with an award-winning market innovator.  The people I work with, both colleagues and clients, are some of the most respectful people I have come across in my working career.  I enjoy working with them all.

The most rewarding part of my job is the knowledge that the products and services we provide are improving the lives of older people, domestic violence sufferers, people with learning difficulties and those suffering from mental health problems, as well as the homeless.  It makes me feel good that I am making a difference in the lives of vulnerable people.

Outside of Alertacall, what makes you tick?

Up until recently, I had been living in the USA for the last 10 years (Florida) and I have developed a bit of a passion for US 9 Ball Pool.  Since I have been back in the UK I have started playing UK 8 Ball Pool… for those of you who don’t know there is a difference in the table and ball sizes between the 2 (UK & US Pool).

I am also an (armchair) Liverpool FC supporter, although I don’t get to see as many games as I would like – and I have two dogs – one big, and one small and enjoy walking them (when it’s not raining). 

Tell us one thing that we might not know about you.

In the not-too-distant future myself, my wife and my 2 dogs will be living on a Narrowboat!

You can contact Nigel through the Contact page


Image of Nigel Flower playing US 9 ball pool

Nigel Flower, Client Development Manager, a white man with sunglasses and a beard with his brown and white dog