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Housing Proactive Case Study Metropolitan Thames Valley

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Metropolitan Thames Valley Housing (MTVH) is one of the UK’s largest housing associations, providing affordable homes, and care and support services. It owns, manages or administers around 57,000 homes across London, the Southeast, East Midlands and East of England. Through its hard-working and committed care and support staff, MTVH is constantly striving to provide the best possible service to residents, playing an active role in the community and building a better future for generations to come.

The Challenge

MTVH was looking for an effective and reliable way to increase contact with customers, which was good value for money and came with minimal disruption. They wanted a solution that would enable easier and greater communication with their residents so they could check everything was OK at their properties, understand when their homes might be vacant, increase tenancy sustainment and be able to meet their customers’ changing needs.

How did Alertacall help?

Alertacall has helped MTVH have better two-way engagement with residents since 2017 when we first deployed our Housing Proactive® service at 300+ properties in the Midlands. We also recently implemented the service at one of their homeless schemes in Huntingdonshire.

In early 2024, we deployed Housing Proactive® across 2000+ properties in the Midlands, designed for older people, using our intuitive, portable touchscreen.

The easy-to-use device lets customers send messages to MTVH and receive regular news and updates back from their landlord. They are also able to report repairs and issues such as damp and mould or antisocial behaviour, as well as complete tenant satisfaction surveys.

Click here to read the full case study, including quotes from MTVH.

To find out more about how you could transform your two-way engagement with customers, contact us.